112conflict management styles assessment

Conflict Management Styles Assessment
Please CIRCLE ONE response that best describes you. Be honest, this survey is designed to
help you learn about your conflict management style. There are no right or wrong answers!
Name Yusmary Mora
___________
Date _August 30, 2021__________________
Rarely Sometimes Often Always
1. I discuss issues with others to try to find solutions that meet
everyone’s needs.
1
2

4
2. I try to negotiate and use a give-and-take approach to problem
situations.
1
2

4
3. I try to meet the expectations of others.
1
2

4
4. I would argue my case and insist on the advantages of my point of
view.
1
2

4
5. When there is a disagreement, I gather as much information as I can
and keep the lines of communication open.
1

3
4
6. When I find myself in an argument, I usually say very little and try to
leave as soon as possible.

2
3
4
7. I try to see conflicts from both sides. What do I need? What does the
other person need? What are the issues involved?
1
2

4
8. I prefer to compromise when solving problems and just move on.
1

3
4
9. I find conflicts exhilarating; I enjoy the battle of wits that usually
follows.
1
2

4
10. Being in a disagreement with other people makes me feel
uncomfortable and anxious.
1

3
4
11. I try to meet the wishes of my friends and family.
1
2

4
12. I can figure out what needs to be done and I am usually right.
1

3
4
13. To break deadlocks, I would meet people halfway.
1

3
4
14. I may not get what I want but it’s a small price to pay for keeping
the peace.
1

3
4
15. I avoid hard feelings by keeping my disagreements with others to
myself.

2
3
4
Scoring the Conflict Management Styles Assessment
As stated, the 15 statements correspond to the five conflict management styles. To find your
most preferred style, total the points for each style. The style with the highest score indicates
your most commonly used strategy. The one with the lowest score indicates your least preferred
strategy. However, all styles have pros and cons, so it’s important that you can use the most
appropriate style for each conflict situation.
Style Corresponding Statements: Total:
Collaborating (questions 1, 5, 7):
___8____
Competing: (questions 4, 9, 12):
___8____
Avoiding: (questions 6, 10, 15):
___4____
Accommodating: (questions 3, 11, 14):
____8___
Compromising: (questions 2, 8, 13)
___7____
My preferred conflict management style is: Collaborating
The conflict management style I would like to work on is: Avoiding
How can I practice this conflict management style?
I effectively pretend that the disagreement never occurred or does not occur by avoiding it.
For example, I can ensure that I act that nothing’s wrong by stonewalling or fully closing down.
It will take bravery for me to stand my ground, yet it can also be insensitive.
Brief Descriptions of the Five Conflict Management Styles
Keep in mind that one style of conflict management is not necessarily better than another; each
style has pros and cons, and each can be useful depending on the situation. This assessment is
intended to help you identify your typical response to conflict, with the goal that when you
encounter future conflicts, you will be aware of not only your instinctive reaction, but also the
pros and cons of that reaction for the specific situation. Furthermore, you will also be aware of
the other styles of conflict management that you could draw on to resolve the situation, if one of
the other styles is more appropriate for the current situation.
Collaborating
Issues are resolved in a manner that ensures that everyone involved gets what they desire while
minimizing unpleasant sentiments.
Pros: Fosters reciprocal trust, fosters strong connections, and fosters commitment.
Cons: Time and energy are both consumed.
Avoiding
Approach that is non-confrontational.
Pros: Doesn’t exacerbate conflict; puts off uncomfortable situations.
Cons: Unsettled issues; unaddressed issues.
Competing
Approach that is authoritarian
Pros: Focused on achieving a goal; quick
Cons: It’s possible that it will breed resentment.
Accommodating
Cooperating to such an extent that you may have to give in to keep your connections alive.
Pros: Reduces harm when we are totally outclassed; maintains relationships.
Cons: It breeds bitterness and takes advantage of the weak.
Compromising
Using the approach of middle ground.
Pros: Effective in dealing with complicated situations that do not have simple solutions; all
parties have equal influence.
Cons: No one ever seems to be completely satisfied.
…