Appendixquestionnaire
APPENDIX
QUESTIONNAIRE
A. Firm Performance Indicators.
Compare the performance of your company against that of the biggest rivals
in your industry.On a scale of 1 (lowest) to 7 (highest), how would you rate
yourself?
1. Share of the market
2. Return on total assets.
3. Annual rise in market share, on average (over the past three years).
4. Sales increase on an annualised basis (over the past three years).
5. The yearly rate of return on the entire assets of a company (over the past
three years).
6. The average cost of producing a thing.
7. Customer service standards as a whole.
8. Quality of the product as a whole.
9. In terms of overall competitiveness,
B. Specific Purchasing Methods.
For each of the following supply chain regions, choose the most suitable
answer from your company.
management. From a “1” for severe disagreement to a “7” for strong
agreement, the Likert scale measures this.
Supplier performance is regulated at a granular level by commodity
management teams.
1. Purchase orders and supply flows may be handled by local plant managers.
2. Individual plant employees handle low-volume, low-cost supplies
depending on local requirements.
3. Quality assurance (certification) for our supplier’s goods is a part of our
company’s overall quality assurance programme.
4. For
our
supplier’s
production
process,
our
organisation
has
a
quality-assurance procedure in place.
5. Technical assistance and testing skills given by suppliers are used by our
organisation.
6. Our production staff often go to the location of our supplier’s
manufacturing operations.
7. After developing a new product design, suppliers are notified of
modifications to our standards.
8. A considerable lot of private information is exchanged between us and our
vendors.
9. We negotiate with our suppliers on a yearly basis to determine the pricing
of major input products.
C. Customer Relationship Management (CRM) Best Practices
In each of the following categories, rate your company’s ability to monitor
and manage client interactions.
When it comes to the [Likert scale of 1 (worst to 7 best)]
1. Determination of client expectations for the future.
2. Identifying the most important aspects of establishing and sustaining
business connections with clients.
3. The ability of consumers to seek support is improved.
4. Formal and informal complaints are evaluated under this section.
5. Follow-up with consumers to get their comments on the quality and
service.
6. Establishing standards for dependability, responsiveness, and other
aspects of service with consumers.
7. Measuring and evaluating aspects that influence customer satisfaction.
D. Supplier Performance Evaluation Variables
Measures of supplier quality include the following. Whether or whether your
company employs these steps, please indicate so.
The size (100+ percent, 75 percent, 50 percent), direction (positive or negative),
and magnitude (100 percent or less) of changes are also requested.
Your company’s quality strategy has been in place for the last three years or
so.
1. The total number of vendors.
2. Parts delivered on time are a must.
3. Incoming cargo acceptance percentage (%).
4. Percentage of one-of-a-kind goods.
5. Percentage of approved suppliers
6. Cost of all acquired components.
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