Feasibility study eden pupt edited 1
1
ENDORSEMENT
The feasibility sudy entitled “E-DEN: ALL-AROUNDHUB” prepared
and submitted by Eradio Theovannie V., Labiga, Julie Mae M., Lucio,
Allan U., and Marco, Rica Angelica S., in partial fulfilment of the
requirements for the degree of BACHELOR OF SCIENCE IN BUSINESS
ADMINISTRATION MAJOR IN MARKETING MANAGEMENT has been
examined and is recommended for acceptance for oral examination.
This is to certify that Eradio Theovannie V., Labiga, Julie Mae M.,
Lucio, Allan U., and Marco, Rica Angelica S., is ready for the oral
examination.
DR. ALDRIN ANTIVOLA Ph. D
Adviser
APPROVAL SHEET
This is to certify that the feasibility study “E-DEN: ALL-AROUND
HUB” prepared and submitted by Eradio Theovannie V., Labiga, Julie Mae
M., Lucio, Allan U., and Marco, Rica Angelica S., is recommended for oral
examination.
_____________________
Panelist
____________________
Panelist
______________________
Chairperson
Dr. Marissa B. Ferrer
Director, PUP Taguig Campus
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CERTIFICATION
In partial fulfilment of the requirements for the degree BACHELOR
OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN
MARKETING MANAGEMENT, this feasibility study“E-DEN: ALLAROUND HUB” has been prepared and submitted by Eradio, Theovannie
V.,Lucio, Allan U., Labiga, Julie Mae M.,Marco, Rica Angelica S., who is
hereby recommended for acceptance and approval for oral examination.
DR. ALDRIN ANTIVOLA Ph.D
Adviser
PANNEL OF EXAMINERS
Approved and accepted during an oral examination held on
________ with a rating of ____% (_____)
_______________
Member
_________________
Member
___________________
Chairperson
Accepted in partial fulfilment of the requirements for the degree of
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN
MARKETING MANAGEMENT.
Date______________
Dr. Marissa B. Ferrer
Director, PUP Taguig Campus
3
ACKNOWLEDGEMENT
The researchers would like to express their deepest gratitude to the
following who contributed in the completion of this feasibility study:
First of all, we would like to thank Professor Aldrin P. Antivola for
giving them opportunity to make this study as part of their endless search
for knowledge.
Great thanks to our parents for all the love and support in doing this
study. They made us successful by helping us in a big way for providing
financial support, accommodation, and especially the strength and
inspiration in accomplishment of everything we do.
They want to acknowledge as well as all of their respondents who
spent some time and effort in cooperating for answering their
questionnaires. Also, to the people who provide some assistance and
information that they need in the study.
The researchers would also like to thank everyone who helped
them even in a small way particularly Mr. & Mrs. Lucio, Mr. & Mrs. Marco
and Mrs. Labiga. And above all, this study won’t be possible without the
guidance and inspiration given by the Almighty God.
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Table of Contents
Title Page
1
Endorsement letter
2
Approval Letter
2
Certification
3
Acknowledgement
4
Table of Contents
5
Chapter
I.
II.
SUMMARY OF THE PROJECT
11
1.1 Name of the firm
11
1.2 Company Logo and its meaning
12
1.3 Brief description of the project
13
1.4 Project Time Table
13
1.5 Location
14
1.6 Project Summary
15
1.6.1 Market Study
16
1.6.2 Technical Study
16
1.6.3 Management Study
17
1.6.4 Financial Study
18
1.6.5 Socio-Economic Study
18
Introduction/ background of the study
19
2.1 Objectives of the study
20
5
III.
2.2 Scope and Delimitation of the study
20
2.3 Operational definition of terms
21
Market Study
22
3.1 Results of the Survey
22
3.2 Introduction
42
3.3 Objective of the study
42
3.4 Service Description
43
3.5 Research and Methodology
43
A. Survey questionnaire
44
B. Interview
44
C. Consultation
44
D. Internet, Books and Libraries
45
E. Market Segmentation
45
F. Target Market
46
G. Major Customer of the Service
48
Demand
48
A. Previous Population
48
B. Previous Demand
49
C. Projected Demand
50
Supply
51
A. Previous Supply
52
B. Projected Supply
53
Demand and Supply Analysis
54
A. Previous Demand and Supply Analysis
54
B. Projected Demand and Supply Analysis
55
Market Share
57
Projected Sales
57
6
IV.
Basis of pricing
61
Pricing
62
Marketing Strategies
64
Viral Marketing
64
Customer Loyalty Program
66
Services
66
Place
69
Promotion & Distribution
69
A. Online Networking Sites
70
B. School Events
70
SWOT Analysis
70
Technical Study
72
Objectives of the study
72
Product & Service
73
Production Schedule
74
A. Operation Schedule
74
B. Operation Schedule Flow Chart
75
C. Service Order Flow Chart
76
Machinery and Equipment
79
Office Supplies
79
Kitchen Supplies
83
Cleaning Materials
87
Sanitary Supplies
89
Fixtures and furniture
90
Machines & Equipment
93
Office Location
101
Office size and Layout
104
7
V.
Employee Uniform
110
Utilities
112
a. Electricity
112
b. Water
112
c. Internet Connection
112
Waste Disposal
113
Labor Requirement
114
Management Study
115
Objectives of the study
115
Forms of Business Ownership
116
Capitalization
116
Mission.and Vision
117
Organizational Structure
117
Manpower Requirements
118
Employment Process
123
Legal Requirements
124
Organizational Policies and Procedures
126
A. Employment
126
B. Employment Requirements
126
C. Classification of Employees
127
a. According to Rank
127
b. According to Status
128
D. Orientation
129
E. Personnel Records
129
Contracts of Employment
130
Attendance & Punctuality
130
A. Attendance
130
8
B. Absences
131
C. Tardiness
132
Compensation
VI.
133
A. Salaries and wages
134
B. Overtime Pay
134
C. Cancelled Day Off/ Holiday Off
134
D. 13th Month Pay
135
E. Paternity and Maternity Leave
136
F. SSS/ HDMF/ PHIC Benefits
137
G. Sick and Vacation Leave
139
Financial Study
140
Objectives of the study
140
Major Assumptions
140
Capital Contributions
142
Initial Capital Investment
143
Financial Statements
A. Monthly Income Statement
144
B. Income Statement
145
C. Cash Flow
146
D. Statement of Changes In owners’ equity
147
E. Financial Position
148
Financial Ratio
149
A. Total Asset Turnover
149
B. Profit Margin Ratio
149
C. Operating Expense to Service Revenue
150
D. Return on Equity
150
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VII.
Socio-Economic Study
151
Objectives of the study
151
Contribution to Philippine Economy
151
Employee Generation
151
Social Desirability
152
VIII.
Bibliography
154
IX.
Appendices
155
A. Sample Questionnaire
155
B. Resume
163
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CHAPTER I
SUMMARY OF THE PROJECT
Name of the Firm
E-DEN: ALL AROUND HUB – The group came up with the
business named E-Den because the firm will have different establishment
sections for different kinds of people. The theme of the business is a kind
of place or establishment for everyone. The word “Everyone’s’” represents
the prospect customers of the businessand “DEN” represents a place for
every customer to bond, hang-out, and /or do their errands.
E-Den will be a firm for different kinds of people, including students,
professionals, work-out buddies, and groups of friends who want to hangout and have fun. The said establishment will serve as a hub that will give
the customers a comfortable and relaxing place to study, hang-out, workout and even play games with an affordable price for the services. The EDen will also offer printing services, shower services, locker services, and
meeting room or multimedia rentals.
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Company Logo and its Meaning
The logo represents that the firm will serve as the sun at the day
that lights up the world with its bright rays. The logo best represents the
goal of the company to illuminate the light for their customers by providing
them the best services. The company logo is orange and white – orange
beingthe color of the sunlight, it is often associated with joy and happiness
and symbolizes enthusiasm, creativity, success, enjoyment, happiness,
freedom, and expression;while white is associated with goodness and
purity and is considered to be the color of perfection.
Brief Description of the Study
12
If you’re a group of friends looking for a place to hang-out and play
games or maybe a group of students looking for a place to study and
finish their papers, you might be burdened of a place appropriate for meet
ups and perfect for your desired place for your activity
No worries! For there is a place for you to stay. E-den: All Around
Hub is a multi-functional establishment that will give all your needs. It
offers different establishment sections like library, gym, gaming room,
meeting room/multimedia room, food section/café to cater different types
of customers having different types of needs. What you just need to do is
avail a membership to experience all these services. So what are you
waiting for? Sign-up now!
Project Time Table
Table 1. Gantt Chart
13
LOCATION
The target location of the proposed business is in Taguig City.
Taguig is the fastest growing population in NCR as of August 2016 based
onthe Philippine Statistics Authority report on the population in the
National Capital Region, thus making it a great city to locate the business.
Moreover, the main customers of the business are students and
professionals
E-den is located within one of the most famous commercialized
areas of Taguig City, Bonifacio High Street. Bonifacio High Street is
a mixed-usedevelopment in Bonifacio
Global
City, Taguig, located Serendra, Market! Market! and SM Aura Premier. It
caught the attention of the researchers that there is a potential booming of
E-Den in the said area that wouldcomplement the project.
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PROJECT
SUMMARY
15
MARKET STUDY
Market Study is the lifeblood of every feasibility project. This aspect
identifies and determines the market in terms of areas of services
rendered. The success of the business relies primarily on the availability of
the market and its appeal to the customer. The market projection of the
business is based on the survey that was conducted and other related
information gathered within the vicinity of Taguig City. Projection of
demand, supply, and sales for the first five years of operation is based on
different factors such as market acceptability, target population as
population growth, capacity to supply, and the like. This study is feasible
asthe target population is capable and willing of availing the services and
products.
TECHNICAL STUDY
The technical study is the backbone of a business proposal. This
aspect identifies the equipment and machineries to be used as well as its
quantities. It also discusses the size of the place and the uniform the
employees will be wearing. It discusses the service order flowchart and
the description of the servicesto be offered.
The proponents will do a renovation of the facility in Gen. Santos
Ave. Lower Bicutan. The researchers chose the place for the following
16
reasons:1) it is in the center of a busy and profitable location,2) it is
located in close proximity of schools and colleges, and 3) it is near the
employee’s transportation to and from work. The technical aspect includes
a map showingthe proposed project location. The proponents have a floor
plan that includes the dimensions for easy visualization on how the
proposed project would look like.
MANAGEMENT STUDY
Management is an essentialfunction concerned with the following
aspects of a business:the right capitalization, staffing, compensation,
company mission and vision, policies, procedures, and regulations.The
aforementioned procedures and regulationsare created to encourage
participation and to produce a harmonious working relationship from the
top management to the lowest ranking employee in the organization.
Through awell thought-out organizational structure, there will be an
effective and efficient operation of the business. The success of the
business entity will be measured with the output produced by the
management with the help of their front liners to satisfied customers
showed in the financial standing of the business.
17
FINANCIAL STUDY
This study aims to determine whether the proposed business will
be profitable and will gain patronage from prospective customers. In this
aspect, the salaries of the employees are computed – the SSS, PAG-IBIG,
Philhealth, 13th month pay, overtime pay, and other bonuses. The
depreciations of the machineries and equipment are computed. The
Income Statement, Cashflow, and Balance Sheet can be seen and
computed in this aspect. With the capitalization and financial assumptions,
the
business
will
recover
through
the
capital
contribution
of
P5,000,000.00.
SOCIO-ECONOMIC STUDY
Business sector is the lifeblood of the economy. It creates
employment and opportunity forthe people and contributes to the growth
of the country. The taxescoming from the business help sustain the
projects of the government for its people through public works, education,
health, security, and many other programs and services.
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CHAPTER II
INTRODUCTION/ BACKGROUND OF THE STUDY
In the current era, people are often on the lookout for a place where
they can stay and do some work. They go from place to place to find a
comfortable spot away from theusual office desk or even away from their
own home.Hence, the researchers came up with a business named E-Den
– a place that will be catering to different types of customers. The letter E
stands for “Everyone’s”, representing for whom the establishment was
made, and the “DEN” meansa place wherepeople with different needscan
pursue all their activities.
The establishment will beopen to students, work-out buddies,
professionals, groups of friends that are looking for a place that provides
the equipment they require and services for them to accomplishtheir jobs.
E-Den will serve as an all-around hub that will give the customers a more
comfortable and relaxing place to do their activities.
This business aims to succeed in the market not only because of its
large percentage of acceptability, but also because of the uniqueness and
convenience that the business could provide among potential customers.
It is a general partnership type of organization.
OBJECTIVES OF THE STUDY
•
To determine the feasibility of the proposed business/project;
19
•
To introduce in the market the idea and concept of an all-around
hub;
•
To determine if the proposed project/business will be profitable;
•
To know if the chosen location will be a strategic place to put up
a business; and
•
To provide convenience to the chosen target market.
SCOPE AND DELIMITATIONS OF THE STUDY
The population that the proponents used in computing the sample
size is the population of Taguig City. It covers amarket of male and female
students and young professionals, ages ranging from 12-50 years old as
they are the ones who usually need to finish proposals and paper works.
OPERATIONAL DEFINITION OF THE TERMS
•
All-around Hub – isa place where onecan stay with services
offered that is appropriate for one’sneeds.
•
Viral Marketing – a promotional technique that utilizes the
reach of the internet to its customers
•
Loyalty Program – is a rewards system made for customers
who frequently avail the services of the establishment
•
Den –is a small place where onecan do a variety of activities
20
CHAPTER III
MARKET STUDY
Results of the Survey
21
The researchers conducted a survey in order to know more
about the potential customer’s needs and wants. This answers the
following questions:
Table 2. Gender of the Respondents
Gender
Male
Frequency
168
Percentage
42
Female
232
58
Total
400
100
As presentedin Table 2, there were 168 or 42% of the respondents
who are male and 232 or 58% of the respondents were female, a total of
400 respondents.
Figure 1. Demographic Profile of the Respondents in terms of
Gender
Gender
42%
58%
Male
Female
Table 3. Age of the Respondents
Age
Frequency
Below 18 yrs. old
72
Percentage
18
22
19-25 yrs. old
176
44
26-33 yrs. old
80
20
34-50 yrs. old
72
18
Total
400
100
As presentedIn Table 3, there were 72 or 18% of the respondents
who were below 18 years old, 176 or 44% of the respondents who were
19-25 years old, 80 or 20% of the respondents were aged 26-33 years old,
and 72 or 18% of the respondents were aged 34-50 years old, a total of
400 respondents.
Figure 2. Demographic Profile of the Respondents in terms of Age
Age
18%
18%
20%
44%
Below 18 years old
19-25 years old
26-33 years old
Table 4. Occupation of the Respondents
Occupation
Frequency
Student
168
34-50 years old
Percentage
46
23
Professional
232
54
Total
400
100
According to Table 4, there were 168 or 46% of the respondents
are students, while 232 or 54% areprofessionals.
Figure 3.Demographic Profile of the Respondents in terms
ofOccupation
Occupation
46%
54%
Students
Professional
Table 5. Allowance of the Respondents
Allowance
Frequency
Percentage
Below P10,000
185
43
P10,001-P20,000
143
33
P20,001-P30,000
86
20
P30,001-P40,000
12
3
P40,001-P50,000
3
1
24
P50,001 and above
0
0
Total
400
100
As presentedin Table 5, there were 185 or 43% of the respondents
who has an allowance below P10,000, 143 or 33% of the respondents has
an allowance of P10,001-P20,000, 86 or 20% of the respondents has an
allowance of P20,001-P30,000, 12 or 3% has an allowance of P30,001P40,0000, 3 or 1% has an allowance of P40,001-P50,000 and none of the
respondents has an allowance of P50,001 and above.
Figure 4.Demographic Profile of the Respondents in terms of
Allowance
Allowance
Below P10,000
P10,001- P20,000
P20,001- P30,000
P30,000- P40,000
P40,001- P50,000
P50,001 and above
Part II:
25
Question 1. How do you find an establishment/place dedicated to
studying, hanging out, working out, and playing games?
Table 6. Question 1
Preference
Frequency
Percentage
Very Useful
200
50%
Useful
104
26%
Not Useful
96
24%
Total
400
100%
As presentedin Table 6, 200 or 50% of the respondents
answered that it is Very Useful, 104 or 26% of the respondents
answered Useful, and 96 or 24% answered that it is Not Useful.
Figure 5. Question 1
24%
50%
26%
Very Useful
Useful
Not Useful
Question 2. How often do you go to an establishment to
study/hangout/workout/play games?
26
Table 7. Question 2
Preference
Frequency
Percentage
1-2 times a week
216
54
3-4 times a week
120
30
More than 5 times a week
64
16
Total
400
100
As shown in Table 7, there were 216 or 54% of the respondents
who often go to an establishment 1-2 times a week, 120 or 30% of the
respondents often go to an establishment 3-4 times a week, and 64 or
16% of the respondents often go to an establishment more than 5 times a
week.
Figure 6. Question 2
16%
54%
30%
1-2 times a week
3-4 times a week
More tha 5 times a week
Question 3. When considering a place to do your paper works overnight,
which one do you think is important?
27
Table 8. Question 3.
Preference
Frequency
Percentage
Price
72
18
Service
80
20
Food and Drinks
16
4
Location
48
12
Security
40
10
Ambience & Int. Design
40
10
Wi-Fi Connection
104
26
Total
400
100
According to Table 8, there were 72 or 18% of the respondents who
chose Price as an important factor when looking for a place to work at
overnight, 80 or 20% of the respondents chose the Service, 16 or 4%
chose Food and Drinks, 48 or 12% of the respondents chose the Location,
40 or 10% chose the Security, 40 or 10% chose the Ambience and Interior
Design, and lastly, 104 or 26% of the respondents choseW-Fi Connection.
Figure 7. Question 3
28
18%
26%
20%
10%
10%
12%
4%
Price
Service
Food & Drinks
Location
Security
Ambience and Internal Design
Wifi Connection
Question 4.How much are you willing to pay toavail a membership in this
type of establishment?
Table 9. Question 4
Price
P500 – P750
Frequency
240
Percentage
60
P751 – P1000
64
16
More than P1000
96
24
Total
400
100
As shown in Table 8, there were 240 or 60% of the respondents
who are willing to spend P500 – P750, 64 or 16% of the respondents are
willing to spend P751 – P1000, and 96 or 24% are willing to spend more
than P1000.
29
Figure 8. Question 4
24%
16%
60%
P500 – P750
P751 – P1000
More than P1000
Question 5. Whereyou would like the E-DEN: All-around Hub to be
located?
Table 10. Question 5
Place
Bonifacio High
Frequency
Percentage
96
24
Uptown BGC
144
36
McKinley Hills
72
18
Others
88
22
Total
400
100
Street
According to Table 9, 96 or 24% of the respondents chose
Bonifacio High Street to be the location of E-DEN: All-Around Hub, 144 or
36% chose Uptown BGC, 72 or 18% of the respondents chose McKinley
Hills, and 88 or 22% of the respondents choose other places as the
location for the project.
30
Figure 9. Question 5
22%
24%
18%
36%
Bonifacio High Street
Uptown BGC
McKinley Hills
Others
Question 6. Do you like to experience the following services?
Table 11. Wi-Fi Connection.
Response
No. Of Respondents
YES
398
Percentage
99
NO
2
1
Total
400
100
As shown in Table 11, 398 or 99% of the respondents wanted a WiFi Connection as one of the services offered of the project,while 2 or 1%
of the respondents answered No.
Figure 10. Wi-Fi Connection
Wifi Connection
1%
99%
Yes
No
31
Table 12. Shower Services
Response
No. of Respondents
Percentage
YES
339
85
NO
61
15
Total
400
100
Asshown in Table 12, 339 or 85% of the respondents
answered yes on the shower services for the project and 61 or 15%
of the respondents answered no.
Figure 11 Shower Services
Shower Services
15%
85%
Yes
No
32
Table 13. Printing Services
YES
No. of
Respondents
394
NO
6
2
Total
400
100
Response
Percentage
98
According to Table 13, 394 or 98% of the respondents
wanted the printing service in the establishment,while 6 or 2% of the
respondents answered no.
Figure 12. Printing Services
Printing Services
2%
98%
Yes
No
33
Table 14. Meeting Room Rentals
Response
No. of Response
YES
356
Percentage
89
NO
44
11
Total
400
100
According to Table 14, 356 or 44% of the respondents wanted the
meeting room rentals available in the establishment and 44 or 11%
answered no.
Figure 13 Meeting Room Rentals
Meeting Room Rentals
11%
89%
Yes
No
34
Table 15. Locker Services
Response
No. of Respondents
YES
346
Percentage
86
NO
54
14
Total
400
100
Table 15 shows that 346 or 86% of the respondents wanted the
locker services for the project, while 56 or 14% answered no.
Figure 14. Locker Services
Locker Services
14%
86%
YES
NO
Table 16. Free Use of Computers
Response
No. of Respondents
YES
390
Percentage
99
NO
10
1
Total
400
100
As shown in Table 16,390 or 99% of the respondents wanted to
use the computer for free and 10 or 1% answered no.
35
Figure 15. Free Use of Computer
Free Use of Computer
1%
99%
Yes
No
Table 17. Library Section
Response
No. of Response
YES
384
Percentage
96
NO
16
4
Total
400
100
According to Table 17, there were 384 or 96% of the respondents
wanted a library section in the establishment,while 16 or 4% answered no.
Figure 16. Library Section
Library Section
4%
96%
Yes
No
Table 18. Free Use of Sockets
Response
No. of Respondents
Percentage
36
YES
392
98
NO
8
2
Total
400
100
Based on Table 18, there were 392 or 98% of the respondents
wanted to have a free use of sockets in the establishment while 8 or 2% of
the respondents answered no.
Figure 17. Free Use of Sockets
Free Use of Sockets
2%
98%
Yes
No
Table 19. Mini Gym
Response
YES
No. of Respondents
240
Percentage
60
NO
160
40
Total
400
100
37
Based on Table 19, 240 or 60% of the respondents wanted to have
a mini gym in the establishment, while 160 or 40% of the respondents
answered no.
Figure 18. Mini Gym
Sales
40%
Yes
60%
No
Table 20. Gaming Room
Response
No. of Respondents
YES
320
Percentage
80
NO
80
20
Total
400
100
Based on Table 20, 320 or 80% of the respondents wanted to have
a gaming room in the establishment, while 80 or 20% of the respondents
answered no.
38
Figure 19 Gaming Room
Gaming Room
20%
Yes
No
80%
Question7. How would you like to be informed once the business is
established?
Table 21. Promotion
Response
Leaflets / Brochure
Frequency
9
Percentage
2
Social Media
341
85
Website
36
9
Posters
12
3
39
Others
2
1
Total
400
100
Table 21 shows that 9 or 2% of the respondents wanted to be
informed about the establishment through leaflets / brochure, 341 or 85%
of the respondents wanted to be informed through social media, 36 or 9%
of the respondents wanted through website, 12 or 3% off the respondents
wanted through posters,and 2 or 1% of the respondents choose other
ways to be informed such as through snail mail/e-mail and through
personal approach.
Figure 20. Question7
3% 1% 2%
9%
85%
Leaflets/Brochure
Social Media
Website
Posters
Others
Question 8. Once it opens for public use, would you patronize the E-DEN:
All-Around Hub?
Table 22.Acceptability
40
Response
Frequency
Percentage
YES
272
68
NO
128
32
Total
400
100
According in Table 22, 272 or 68% of the respondents would
patronize the business is established, and 128 or 32% answered no on
the survey.
Figure 21. Acceptability
32%
96%
Yes
No
Market Study
Introduction
41
The market aspect of the study discusses the response or the
demand of the target market to the services catering the needs and wants
of the customers. It also tackles about the existing supply of the service
offered. This also determines if there is still a market share available to put
up a business in line with the services industry in spite of the growing
demand. It also includes the pricing for the services rendered and
products offered along with the pricing strategy suited for it.
Objectives of the study
•
To gather information about the prospective market needs,
wants and preference;
•
To determine how much demand there is on the products and
services offered;
•
To identify the supply needed in meeting the demand for the
products and services;
•
To determine the total market share;
•
To study the pricing strategy and factors affecting it; and
•
To determine the projected sales and appropriate marketing
program.
Service Description
42
E-DEN: All Around Hub offersa membership registration in
order to experience the different establishment sections such as the
working place, the café/food section, the gaming room, the gym, the
multimedia room and other additional services. The hub offers high-speed
internet connection, shower services, and printing services. It also has a
mini-library stocked with pre-loved booksalong with a comfortable sofa to
sit on. E:DENalso provides sections such as the baggage counter which
gives the customer the assurance of safety when it comes to their
belongings. The hub will also be equipped with plenty ofwall sockets for
the customers to use for power.
E-DEN offers different amenities that the customers would surely
love and come back for again and again. This leaves a mark on the
customer that E-DEN is a heaven-like place catering to different customer
needs, which makesthe business name areflection of the business itself.
Research and Methodology
Gathering information is the initial step in order to start up a
study. The owner used methodologies such as market segmentation,
survey questionnaires, and interviews. The Slovin’s formula was used to
calculate the total sample size population and internet researchfor
garthering other studies which are related to feasibility studies.
43
A. Survey Questionnaire
The researchers conducted a survey in order to know more about
the potential customer needs and wants. The Slovin’s formula was used to
get the sample size of the target respondents, with a margin of error at 5%
To do this, the researchers first determined the total population of Taguig
City where the proposed business location will be and with the population
of 804, 915 from the 2015 census.
𝑆=
=
𝑁
1 + 𝑁𝑒 2
781,263
1 + (781,263)(0.052 )
= 399.80132 or 400 respondents
B. Interview
The proponents were interviewed regarding the preference of some
students as well as some professionals regarding the proposed
establishment.
C. Consultation
The researchers conducted a consultation where the unclear and
additional information with regard to the study were discussed. It was also
44
conducted to gain knowledge and to be informed about the different
business requirements that the study need.
D. Search on Internet, Books and Libraries
The team conducted a research with the help of the internet to
gather information related to every aspect of the studies. They read
several books related to feasibility studies to help them furnish every
aspect of the research. They borrowed some studies related to their
research in the school library. They also got information from their
previous subjects and notes that helped finish this aspect.
E. Market Segmentation
Market segmentation is the primary step in order to start a market
study. It will serve as a guide in order to know the potential customers of
the certain products/services. It shows the scope of the target market from
the location up to their demographic, psychological, and behavioral
aspects.
45
Table 23. Market Segmentation
Dividing the total market into ultimate customer results in the
segment that is still too broad and varied for most services. The company
needs to identify some characteristics within each of these segments that
will help them to divide the segments further into more specific ones.
To be able to determine the specific type of customers the
company will have, market segmentation is needed.
F. Target Market
The target market for the E-Den: All-Around Hub would be the senior
high school students, college students, and the professionals.
Segment 1: Senior High School Students
46
Table 24. Segment 1
Segment 2: College and Working Students
Table 25. Segment 2
Segment 3: Professionals
Table 26. Segment 3
47
G. Major Customers of the Service
Since the establishment has a workplace, a café, a gym, and a gaming
room, students and professionals are the major customers of E-DEN.
Students, especially college students, are one of the primary customers of
E-DEN since it has a workplace and a café, it will be a great advantage if
ever the students will avail the membership. E-DEN: All Around Hub does
not only cater student needs but also toyoung professional needs. The
hub also hasentertainment sections like the gaming room, allowing for
some time for play after a day of work.By providing different services in
just one establishment, E:DEN can make the customers’ lives easier.
Demand
Demand is the consumer’s need or desire to own the product or
experience the service. It is constrained by the willingness and ability of
the consumer to pay for the good or service at the price offered.
A. Previous Population
This determines the previous population of the target location. The
prospect location that is in Taguig rapidly increased its population with the
growth rate at 4. 32%.
Table 27. Previous Population
48
Year
Total Population
Growth Rate
2012
687,178
4.32 %
2013
709,580
4.32 %
2014
732,712
4.32 %
2015
756,598
4.32 %
2016
781,263
4.32
%
B. Past Demand
Past demand is computed by getting the target population of
Taguig City for the year 2010-2015 multiplied by the market acceptability,
which is obtained by getting the percentage of respondents who avail
serviced accommodation with 68% multiplied to the frequency of
agreement or the number of times a consumer will buy the products
annually. It increases annually based on the growth rate of population of
Taguig which is 4.32%.
B.1For Membership
49
The demand for the membership in year 2012-2016.
Table 28. Past Demand for the Membership
B.2 For Food and Drinks
The demand for the food and drinks in year 2012-2016.
Table 29. Past Demand for the Food and Drinks
C. Projected Demand
The annual increase of demand for year 2018-2022 is based on the
annual population growth rate from 2012-2012 which is 4.32%. The
projected annual demand is computed by multiplying the target population
to the market acceptability which is 96% and to the frequency of
agreement.
50
C.1 For Membership
The projected demand for the membership in year 2018-2022
Table 30. Projected Demand for Membership
C.2 For the Food and Drinks
The projected demand for the food and drinks in year 2018-2022.
Table 31. Projected Demand for Food and Drinks
Supply
Supply is a fundamental economic concept that describes the total
amount of a specific good or service that is available to consumers.
Supply can relate to the amount available at a specific price or the amount
available across a range of prices if displayed on a graph.
51
A. Supply for the Past Years
To get the past supply, we multiply the percentage of the
respondents who agreed to avail of the service to the target population for
students and professionalsand to the frequency of agreement.
A.1 For the Membership
The supply for the membership in the year 2012-2016
Table 32. Previous Supply for the Membership
A.2 For the Food and Drinks
The supply for the food and drinks in the year 2012-2016
Table 33. Previous supply for the food and drinks
52
B. Projected Supply
The projected annual supplies were computed by multiplying the
projected demand to the 10% assumption, and then subtracting it from the
projected demand. Then, multiply it to the frequency of availing.
B.1 For the Membership
The projected supply for the membership in the year 2018-2022
Table 34. Projected supply for the Membership.
B.2 For the Food & Drinks
The projected supply for the foods & drinks in the year 20182022
Table 35. Previous Supply for the food and drinks
53
Demand and Supply Analysis
Supply and demand is an economic model of pricedetermination in
a market. It postulates that in a competitive market, the unit price for a
particular good or other traded items such as labor or liquid financial
assets will vary until it settles at a point where the quantity demanded (at
the current price) will equal the quantity supplied (at the current price),
resulting in an economic equilibrium for price and quantity transacted.
Gap analysis refers to the process through which a company
compares its actual performance to its expected performance to determine
whether it is meeting expectations and using its resources effectively. Gap
analysis seeks to define the current state of a company or organization
and the target state of the same company or organization.
A. Past Demand and Supply Gap Analysis
To get the gap analysis, determine the demand and supply. Subtract it
from one anotherand the result will be the gap.
A.1 For Membership
The demand and supply gap analysis for the industry in the year 2012-2016
54
Table 36.Previous supply for the membership.
A.2 For the Food and Drinks
The demand and supply gap analysis for the food and drinks in the year 20122016
Table 37.Demand and Supply Gap Analysis for the Food and Drinks
B. Projected Demand and Supply Analysis
To get the gap analysis, determine the demand and supply.
Subtract it from one another, and the result will be the gap.
55
B.1 For the Membership
The demand and supply gap analysis for the membership in the
year 2018-2022
Table 38. Projected Demand and Supply Analysis of the Membership
B.2 For the Food and Drinks
The demand and supply gap analysis for the food and drinks in the
year 2018-2022.
Table 39. Projected Demand and Supply Analysis of the Food and Drinks.
56
Market Share
Market share represents the percentage of an industry or market’s
total sales that is earned by a particular company over a specified time
period.
Table 40. Market Share
As shown in Table 40, there were 54% market share in the market
from Jollibee Food Corp., 38% for the 7-Eleven,and 3% share from the
other competitors. The available market share for the E-DEN: All-around
Hub to penetrate is 5%.
Projected Sales
Sales Forecasting is the process of estimating what your business’s
sales are going to be in the future. A sales forecast period can be monthly,
quarterly, half-annually, or annually.
Sale forecasting is an integral part of business management. Without a
solid idea of what your future sales are going to be, you can’t manage
57
your inventory or your cash flow or plan for growth. The purpose of sales
forecasting is to provide information that you can use to make intelligent
business decisions.
A. 1. For the Membership
The projected sales for the industry in the year 2018-2022
Table 41.Projected Sales for the Membership
Table 42. Projected Sales per Monthly Membership Maintenance
58
A.2 For the Food and Drinks
The projected sales for the food and drinks in the year 2018-2022
Table 43. Projected Sales for the Food and Drinks
59
A. 3 For the Printing Services
The projected sales for the food and drinks in the year 2018-2022
Table 43. Projected Sales for the Printing Services
60
Basis of Pricing
Pricing is the process determining what a company will receive in
exchange for its product and services. It is a fundamental aspect of
financial modelling and is one of the 4P’s of Marketing Mix. The other preaspects are product, promotion, and place. Price is the only revenue
generating element among the four, the rest being the cost centers.
A. Cost-Based Pricing
Factors considered in pricing the service packages in E-DEN:
1. Labor and Material Cost
2. Overhead Cost
3. Profit Margin
E-DEN used cost-based pricing to determine the price using the total
cost and profit margin. Furthermore, E-DEN sets a price at a percentage
above the cost it incurs to provide the service. The cost-based pricing is
also one way of determining the price floor and the price ceiling using the
costs.
61
A. Pricing
Pricing of EDEN’s services:
A. Membership
Membership – P500.00
Membership Contribution (Monthly) – 300
B. Food
Hot Coffee
–
100.00
Ice cold Coffee
–
110.00
Cake and Pastries
–
80.00
C. Printing (Colored & Black and White)
I. Short – P1.00
II. Long – P2.00
D. Shower
I. Shower kit– P100.00
Computation for the Basis for pricing
A. For the service packages
Stay-in
Monthly Various Expenses
Total Utility Expense
=
23, 000.00
Total Salary Expense
=
117,780.00
62
Total Advertising Expense
=
2, 500.00
Total Licensing fee Expense
=
208.25
Total Rent Expense
=
150, 000.00
Total Monthly Various Expense
=
P293, 488.25
Kitchen Supplies
=
4, 366. 67
Sanitary Supplies
=
2, 016. 67
Total Monthly expense for
=
P6, 383. 34
Kitchen and sanitary supplies
Total Monthly Various Expense
=
293, 488.25
Total Monthly Expense for kitchen
=
6, 383.34
=
P299, 851.59
and sanitary supplies
Total Monthly Expense (Expenses
included for the service package)
Total Daily Expense included for the service package
P299, 851.59 / 30 = P9, 995.05
63
Capacity = 85
P9, 995.05/ 85 =
117.58 (Direct cost + overhead cost)
117.58 + Mark-up= P200
B. Shower Kit
Soap
= 10
Shampoo
=5
Towel
= 40
Total Cost
= 55
55 (Cost) + 45 (Mark-up) = 100
Marketing Programs and Strategies
It deals with the ways on how to market the product or service and
their programs on how to inform the people with their products and
services.
•
Viral Marketing
A method of marketing whereby consumers are encouraged
to share information about a company’s goods or services viathe
Internet. This technique induces websites or users to pass on
a marketing message to other sites or users, creating a potentially
exponential growth in the message’s visibility and effect.
64
Viral Marketing is a great fit for E-DEN since students and
professionals are exposed to the internet. Aside from that, viral
marketing is cost-effective in terms of advertising in order to create
brand awareness, and this is very beneficial for a start-up business
like E-DEN.
What E-DEN needs is a website or Facebook page with
good content. This promotional technique can drive massive
visitors to the website or page if done right. In this technique, EDEN will be using:
1. Data visualization
2. Memes
3. Videos (documentary, short film, etc.)
4. Research-based text context
Having a website or Facebook page will also improve EDEN’s social outreach to get feedbacks and suggestions. E-DEN
will also connect to bloggers and influencers to spread the concept
of
the
business
to
their
readers
and
followers.
In
this
way,shouldtheir readers and followers like E-DEN’s content, it will
be beneficial for the business as E-DEN can leverage that aspect to
them to share its content.
65
•
Customer Loyalty Program
E-DEN will be assigning a specialized mug for every loyal
customer with their name and desired design. The mugs will be
visible inside the store,andit will be placed behind the counter as a
wall design for the loyal customers to feel the privilege. The
specialized mug will be assigned to the customer on his or her 10th
visit. Loyal customers will also have privileges like special discounts
and free service coupons aside from the specialized mug.
Services Offered:
The following are offered to the customers:
66
67
68
B. Place
E-den is located within one of the most famous commercialized
areas of Taguig City, the Bonifacio High Street. Bonifacio High Street is
a mixed-use
development in Bonifacio
Global
City, Taguig
City,Philippines located just near Serendra, Market! Market! and SM Aura
Premier. Bonifacio High Street is located inside Bonifacio Global City,
which is considered to be the center of business in Taguig City, which is
why it is a prospect location for the project study.
C. Promotion and Distribution
Promotion is one of the four elements of Marketing Mix it is the
communication link between the sellers and the buyers for the purpose of
influencing, informing or persuading potential buyers purchasing decision.
E-DEN: All-around Hub come up with different ways on how possible
customers will be able to be informed about our products such as:
A. Social media ( Facebook, Instagram, Twitter)
E-DEN: All-around Hub will communicate and reach
its consumers through social media such as Facebook,
Instagram, and Twitter, which is mainly used as the most
effective platform to advertise on and has a wide scope
to cover.
69
B. School Events (free trial/discount coupons)
E-DEN: All-around Hub will also be engaging into
some programs in schools and giving discount/free trial
coupons such as in seminars and events in lined with
technical writings, leadership, or other related topic in
researching.
SWOT Analysis
SWOT Analysis is a tool for auditing an organization
and its environment. It is the first stage of planning as it
helps young entrepreneurs to know the advantage and
disadvantage of one business. SWOT stands for Strength
and Weakness for the internal factors and Opportunities and
Threats for the external factors.
Strengths
•
Business reputation of being innovative
•
A strong geographical location
•
Well-designed marketing strategies
70
Weaknesses
•
Newly established business
•
High expenses for operations
•
Prospect customers might go to their homes instead
Opportunities
•
Ability to build brand equity
•
Ability to create brand awareness
•
Lesser competition during the night time
•
Existence of direct and indirect competitors within the
Threats
area
•
Changing prices of supplies
•
Changing market tastes
•
Limited income of our target market
71
CHAPTER IV
Technical Study
After analyzing the market share and area of the service throughout
its demand and supply, the technical aspect feasibility of the project may
now be examined. This chapter involves the procurement, installation, and
distribution of resources that will be needed in order to meet the
satisfaction of the market.
The technical analysis will be measured absolute if all important
technical aspects of the project have been considered in the analysis and
if the intended structure of the project meet its required specifications
suitably and reasonably. The projected cost of the project should be as
low as any other reasonably available alternates, which would produce the
intended results.
Objectives of the Study
72
•
To provide a description on the services offered by the company
and the procedures related to its services.
•
To exhibit the setting of the business and the operational hours
the service is available.
•
To specify the supplies, furniture and equipment needed in
putting up the business.
Product / Service
A. Description of the Service
The E-Den is a business that is specialized in providing
services
to
everyone,especially
students
and
working
professionals by giving them a place to work on their research
papers (thesis, feasibility, case studies, market research etc.), a
place for friends to hang out, a place to work out and a place to
relax comfortably while enjoying the foods and drinks inside the
establishment. We designed the place suited for researching,
exercising and playing games, providing the costumers the
complete resources they need. The basis of the payment will
depend
on
the
services
they
availed
inside
the
establishmentand the membership fee for registration to avail all
73
access services. Convenience and practical place to do
research papers, healthy lifestyle living and enjoying leisure
timearewhat we offer, as we continueto improve the services
along meeting
the satisfaction
of
the consumers.
The
proponents have free use of sockets for charging the devices,
free Wi-Fi, free lockers, different types of coffee and cakes,
shower services and more, which would help the customers
enjoy the facilities and create anat-home atmosphere for them.
Production Schedule
A. Operation Schedule
E-den is open from Monday to Sunday, (7) seven
days in a week from 9:00 am to 9:00 pm.
Special Non-working holidays, executive orders and
natural calamities are considered excluded in the total
number of working days in a year.
•
New Year’s Day –
January 01
•
Maundy Thursday –
movable date
•
Good Friday –
movable date
•
Araw ng Kagitingan –
April 09
•
Labor Day –
May 01
74
•
Independence Day –
June 12
•
Ramadan –
Third week of July
•
National Heroes Day –
last Sunday of August
•
Christmas Day –
December 25
•
Rizal Day –
December 30
The following shall be considered as special holidays:
•
All Saints Day –
November 01
•
Last day of the Year –
December 31
B. Operation Schedule Flow Chart
Store opens at 8:00 am
(for employees only)
Cleaning and preparation of
different areas by the workers from
8:00 – 9:00 am. UTILITY
Store Opens at 9:00 am for the
customers
Service rendered from 9:00 am to
9:00 pm
75
Store closes for customers (9:00
pm)
Cleaning of store
From 9:00 pm to 10:00 pm
Store Closes at 10:00 pm
C. Service Order Flow Chart
Customer will be warmly greeted by the security officer and
opens the door to them.
Customer will proceed at the counter as assisted by the crew of the store.
Customer will pay at the counter to the cashier on what kind of service
he/she would like to avail.
76
The cashier will encode at
The cashier will encode at the
the computer new
computer the record of an
membership application.
existing member logging in the
store.
The Casher will ask if there are additional services they would like to avail and
suggest best sellers for foods and drinks.
During the operating hours the customers will be monitored by the Service
Crews through roaming and security camera.
If Customer is logging out they will return to the
counter to sign their record of stay in E-den.
After the Customers leave their area the Service Crew will tidy
up and organize the place.
77
The Service Crew and Security Guard will
courteously express gratitude by thanking
and ask for a return visit.
Note:
➢ Customers will be asked to give information such as
identification cards and contact numbers.
➢ Customers are advised to keep an eye on their belongings.
➢ Two or more customers in the Shower room is not allowed.
➢ Customers caught stealing or improper use of facilities will be
subject to disciplinary or criminal actions.
78
Machineries and Equipment
Office Supplies
Table 44. Office Supplies
Office Supplies
Quantity
Unit Cost
Total
Ballpen
2 boxes
60
120
Bondpaper
15 reams
300
4,500
79
Permanent
Marker
1 box
320
320
White Board
Marker
1 box
350
350
Coloured Chalk
3 boxes
100
300
White Board
1
500
500
80
Blackboard
2
600
1,200
Blackboard
with stand
1
1000
1,000
Books
50
500 – 1, 000
25, 000
Bookshelf
1
1,200
1,200
81
Stapler
2 pcs.
100
200
Fastener
2
50
100
Puncher
2
100
200
Folder (long &
short)
180
5
900
82
Paper clips
6
30
180
Kitchen Supplies
Table 45. Kitchen Supplies
Kitchen
Supplies
Quantity
Unit Cost
Total
Coffee
120
70
8,400
83
Cake
24
500
12, 000
1
2000
2, 000
90 sacks (3
mos.)
50
4,500
60
75
4,500
Sugar
Ice
Mugs
84
Disposable
coffee frap
plastic cup
300
8
2, 400
100
40
4, 000
100
15
1, 500
100
20
2,000
Saucer
Teaspoon
Forks
85
Tray
15
200
3,000
86
Cleaning Materials
Table 46. Cleaning Materials
Cleaning
Materials
Quantity
Unit Cost
Total
100
300
3
150
450
100
3
300
Broom and
Dustpan
3 sets
Window Wiper
Cleaning rags
87
Trash bin
5
200
1,000
6
95
570
36
5
180
Dishwashing
Liquid
Sponge
88
Sanitary Supplies
Table 47. Sanitary Supplies
Sanitation
Supplies
Quantity
Unit Cost
Total
100
30
3,000
20
100
2,000
400
10
4,000
Tissue
Hand Sanitizer
Bath Soap
89
Shampoo
400
5
2,000
150
3,750
Bath Towel
25
Furnitures
Table 48. Furnitures
Furnitures
Function
Quantity
Unit Cost
Total
Serves as the dirt
remover of the
feet of the
customer
10
200
2, 000
Door Mat
90
Table
Serves as the
working and
dining area for
the customer
11
1, 550
17, 050
Serves as the
table for the multimedia room
1
1,800
1,800
Serves as the
seats for the
customers inside
the establishment
50
500
25,000
1
1,200
1,200
Long Table
Plated Chairs
Office chair
Serves to be the
seats inside the
mini-office
91
Office table
The table used
inside the minioffice to keep
documents
1
2, 800
2,800
92
Machine and Equipment
Table 49. Machine & Equipment
Machine/Equipment
Function
Quantity
Unit
Cost
Total
Used for monitoring
the cash register
1
50,000
50, 000
Used for creating
coffee drinks
4
1,200
4,800
POS System
Coffee Machine
93
Blender
Used to blend
Coffee Fraps
Refrigerator
1
1,500.
4,500
Used to store
perishable goods
11,700
1
11,700
1
1,500
Cooler
Used to store ice
and other
perishable goods
1,500
94
Computer Sets
Used for
searching and
surfing by the
customers/custom
er service desk or
cashier
3 sets
6,000
18,000
Printer
Used for printing
and scanning
documents
2
2,400
4,800
Used for the
visual of the multimediaroom
1
2,840
2,840
Used for keeping
the establishment
cool and
comfortable for
the customers
1
7,000
7,000
Projector
Air-conditioner
95
Fire Extinguisher
Used to kill fire incase of
emergency
Emergency light
1
1,000
1,000
1
1000
1, 000
Used for
surveillance to
secure the
establishment
2
800
1, 600
Used for
exercising
2
8, 000
16, 000
Used for lighting
in-case of
emergencies
CCTV
Threadmill
96
Peck Deck
Used for
exercising
1
12, 000
12, 000
Used for
Exercising
12
400
4, 800
Used for
playing games
1
15, 000
15, 000
Used for
playing games
1
700
700
Dumbells
Playstation
Dart board
97
Uno Card Game
Used for
playing games
5
80
400
Used for
playing games
5
70
350
Used for
playing games
2
800
1, 600
Monopoly Card Game
Scrabble Board Game
98
Chess Board Game
Used for
playing games
2
1, 500
3, 000
Used for
playing games
2
2, 500
5, 000
Used for
playing games
2
500
1, 000
The Generals Board
Game
Word Factory Board
Game
99
Snakes and ladders
Board Game
Used for
playing games
2
800
1, 600
Used for
playing games
2
2, 500
5, 000
Monopoly Board Game
100
D. Location,
Geographical
Location
of
Competing
Companies
E-den is located within one of the most famous
commercialized areasinTaguig City, the Bonifacio High
Street.
Bonifacio
High
development in Bonifacio
City,Philippines located
Street is
Global
just
a mixed-use
City, Taguig
near Serendra, Market!
Market! and SM Aura Premier. Bonifacio High Street is
located inside Bonifacio Global City which is considered the
center of business in Taguig City.For this reason, it caught
the attention of the researchers that there is a potential
booming of E-Den in the said area that would really
complement our project.
E-den, as the first concept business to be established
in accommodating everyone,especially students and even
professionals in aid to their researches and leisure, in this
area there are other businesses that could be our indirect
competitors. Such competitors might bemall stores, body
building gyms and fast-food restaurants.However, this does
not affect the businessas the researchers will assure to
101
deliver a service that thecustomers will recognize different
from the other businesses.
Figure 22. Geographical Location
102
Figure 23.
E. Store Size and Layout
Figure 24. 1st Floor 2D Layout
1st Floor 2d Layout
103
Figure 25. 1st Floor 2d Layout Colored
104
Figure 26. 1st Floor 3D Layout
105
1st Floor 3D Layout
Figure 27. 2nd Floor 2d layout
106
107
Figure 28. 2nd Floor 2d Layout Colored
108
Figure 29. 2nd floor 3D layout
109
Service Crew Uniform
110
Manager Uniform
111
Utilities
A. Electricity
One of the most important utilities needed by the business to
operate is the electricity. This will be used to provide the power
required to start-up the equipment inside the establishment and
light up the work place during the operating hours. It will be
convenient to the customers as they are able to recharge their
gadgets necessary for researching.
B. Water Supply
This is necessary for the additional service provided such as
the shower room and comfort room to maintain sanitation inside the
establishment. Maintaining personal hygiene is necessary for many
reasons; personal, social, health, psychological or simply as a way
of life. Keeping a good standard of hygiene helps to prevent the
development and spread of infections, illnesses and bad odors.
C. Internet Connection/ Telecommunications
Today, students and professionals are using the internet to
do research and complete their papers. Since the internet is full of
information, most people use this as a source of education. It is
112
also an effective platform to advertise the services offered. It is the
fastest and easiest way to connect and communicate to the
customers.
Waste Disposal
E-DEN: All Around Hub recognizes that proper waste
disposal is critical due to the fact that certain types of wastes can
be hazardous and can contaminate the environment if not handled
properly. These types of wastes also have the potential to cause
diseases or get into water supplies. The waste that will be
collectedinside the establishment is carefully placed in proper
garbage bins,collected and isolated to operating hours. Segregation
bins are also provided and the recyclable materials collected will be
sold into junk shops that will add funds to the business.
113
Direct Labor Requirement
The following are the manpower needed to operate the
establishment effectively and efficiently.
Table 50. Direct Labor Requirement
DIRECT LABOR
QUANTITY
Store Manager
1
Administrative and Finance
Manager
1
Cashier
1
Service Crew
4
Janitor
1
Security Guard
2
TOTAL DIRECT LABOR
10
114
CHAPTER V
Management Study
Management is the art of accomplishing work through people. It is
also the attainment of the goals and objectives of the organization through
the efforts of the members using the available resources efficiently and
effectively. This aspect aimed at knowing the specific attributes of men,
money, materials, methods, and market to the fullest to make the flow of
the business operation effective and ideal.
Objectives of the Study
•
To determine what form of business ownership the proposed
business will have
•
To analyze the organization and management aspect of the
business
•
To introduce or present the exact capitalization of the business
•
To describe the requirements and qualifications, duties and
responsibilities, and salaries and benefits of the business
manpower
•
To illustrate and discuss clearly the flow of authority and the
policies that will serve as a guide of the entire business
115
Form of Ownership
The proponents decided to choose partnership as the form of
business ownership because the combination of the partner’s abilities will
result to an effective operation of the business. In addition, partnership is
easier and less expensive to organize, partners believe that they easily
adapt how to run the business.
Partnership is easy to form because of the collaboration of two or
more owners, wherein each partner will contribute money, property and
industry with the intention of dividing the profits and losses among
themselves.
Capitalization
It is an important aspect for business owners to have a capital
before starting a business. ELLM Corp. agreed that each partner will
contribute P5,000,000 which came from their personal savings. The
accumulated money will be used as the capital for the establishment for
the proposed business.
Mission & Vision
Mission
116
Connecting different people by creating a great working
atmosphere.
Vision
Providing
world
class
workplace
catering
students
and
professionals and recognized as one of the best in the
Philippines in accommodation service provider.
Organizational Structure
Owners
Administrative &
Finance Manager
Store Manager
Security Guards
Cashier
Janitor
Crew
Manpower Requirements
117
It is said that people are the best asset in a business. It is
important to know the manpower requirements of the business to
accomplish the workload needed in the business. This will help
determine the skills, abilities, and knowledge needed by the
employees to be able to do their duties and responsibilities
effectively. Having good standards for hiring and selecting
applicants would help ensure good output of the business
operation.
Table 51. Manpower Requirements
DUTIES &
POSITION
QUALIFICATIONS
RESPONSIBILITIES
•
Responsible in
•
Male or Female,
managing and
24 years old or
monitoring the
above.
financial
•
College
Administrative and
condition of the
graduate of any
business.
4-year
Oversees the
Management
establishment’s
course or any
operation and
business
Finance Manager
•
118
see to it that
course.
•
service is
•
carried out
years relevant
according to
working
prescribed
experience in
standards.
any related job
•
Ensures that all
With excellent
needed supplies
English
are available,
Communication
clean and in
Skills.
•
good condition
•
With at least 2
With strong
before the start
leadership
of operation.
qualities
Responsible for
the recruitment
and selection
process of
employees
•
Store Manager
Responsible in
•
Male or Female,
product and service
24 years old or above.
promotion that aims to
•
College
119
increase sales.
graduate of any 4
•
years Management
Assigned to
oversee product
course
demands and possible
•
shortages
of experience in sales /
•
marketing
Research and
At least 2 years
development of
•
strategies in increasing
verbal and written
the sales
communication skills
•
•
Conducts daily
Excellent in
Must be able to
briefing and weekly
implement marketing
meetings among his
and sales program
subordinates to
discuss and resolve
operational problems
•
Coordinates
with the administrative
and finance manager
regarding about the
status, needs and
problems of the
120
establishment.
•
Informs the
customer about
the
•
College Level
•
21 – 24 years
establishment.
•
Deals with the
old
Crew
queries of the
•
With working
customer about
experience in any
the services and
related job
products
•
Provides fast,
friendly and accurate
•
College Level
•
Female, 18-24
check out services.
•
Ensures that
years old
Cashier
time is controlled and
•
With working
on strict guard.
experience in any
•
Ensures good
related job
customer relationship
by giving them a
121
friendly service.
•
Monitors the
entrance and departure
of employees and
customers
•
Responsible for
writing report about the
irregularities with the
•
At least high
daily activities
school graduate
•
Checks visitors
•
25 years old,
and their bags to
Security Guard
and preferably male
detect concealed
•
At least 1-year
weapons and
experience to the
explosives
related job
•
Provides
assistance to the
customer as well as to
employees
•
Guards against
theft and maintains
security
122
•
Always make
sure that the
•
At least high
establishment is clean
school graduate
•
Must make sure
•
20 years old or
that the utilities are
Janitor
older, preferably male
performing well
•
•
Has 1-year
Always cleans
experience with the
the table, bathroom,
related job
meeting room rentals,
and the shower areas
Employment Process
•
Applicants may pass their resumes to the store manager for the job
position concerned with the store or to the administrative and
finance manager for the jobs related to the production.
•
After passing the resume, the applicantwill undergo the initial
screening. If the applicant passed the initial screening, he will be
called after two days for the examination.
•
The manager will give the examination to the applicant. It contains
questions related to the job he wishes to apply. If he passed the
examination, he will be interviewed by the manager.
123
•
The examination and interview will be a one-day process only. On
the same day, the applicant will know if he passed the examination
and interview.
•
After the applicant had passed the interview, he will be given one
week to complete the requirements.
•
Upon compliance of the requirements, he will undergo orientation.
•
During the orientation, the policies, job description, contract and
when they will start will be discussed.
Legal Requirements
The company will acquire services from an Accounting firm and will
pay a retainer’s fee to process the legal requirements needed to start the
business.
A. City of Taguig
•
Business Permit
•
Barangay Business Clearance
•
Lease Contract
•
Locational Clearance
•
Picture of Establishment
•
Fire Clearance
•
Sanitary Permit
B. BIR
124
•
1700 Form
•
1702 Form
•
1903 Form
•
1907 Form
C. SSS
•
R-5
•
R-1
•
R-1A
D. DTI
•
Application for Partnership
•
Business Name Registration Form
E. SEC
•
Articles of Partnership
•
Registration Data Sheet
Organizational Policies and Procedures
125
Discipline is necessary in attaining the efficiency and productivity
that will surely lead to the organizational growth as well as personal
growth of the company and its employees.
A. Employment
It is in the company policy to consider the applicant’s
physical fitness, mental aptitude, experience, social skills, talent
and abilities in the process of selection.
•
Appearance- Physical appearance, Health Manner,
Grooming and Speech
•
General
Intelligence-
Comprehension,
Alertness,
Response and Reasoning
•
Personality- Emotional Maturity, Confidence and Outlook
•
Attainment- education, Related Work Experience
•
Interest-
Physical
Activities,
Participation
in
Extra
Curricular
After an applicant passed the qualifying exams, interviews, medical
examinations and background investigations, they will then proceed with
the further steps necessary for employment.
B. Employment Requirements
126
•
4 pcs. 1×1 I.D. picture white background
•
2 pcs. 2×2 I.D. picture white background
•
E-6/ E-1 form/ SSS I.D.
•
SSS Employment History
•
TIN ID/ BIR form 1905/2305/1902
•
PAG-IBIG MDF
•
Photocopy of 2 valid IDs
•
PHILHEALTH ID/ MDR
•
Sketch of Residence
•
Medical and Drug Test Result
•
Police Clearance
•
NBI Clearance
•
Barangay Clearance
•
Certificate of Employment
•
Diploma/ Transcript of Records
•
Birth Certificate
•
Birth Certificate of Dependents
•
Marriage Contract
C. Classification of Employees
a. According to Rank
127
A. Managerial Employee- one who is vested with powers or prerogatives
to lay down and execute management policies and/or hire, transfer,
suspend, lay off, recall, discharge, assign or discipline employees.
B. Rank-and-file employee- all other employees not falling within any of
the above definitions.
b. . According to Status
a. Contractual or Seasonal- an employee is hired for a specified period of
time under an agreement prior to or at the time of employment.
b. Probationary- an employee is hired on a probationary basis for a period
not to exceed six months.
c. Project-based- an employee is hired depending on the products needed
to be finished. They are also called as on-call employees, those who are
willing to work anytime.
d. An employee is hired on a regular status upon satisfactory completion
of the probationary period and upon satisfaction of the criteria necessary
for appointment as regular status.
The company reserves the right to amend the above classification
or create sub-classification as the circumstances of the business may
require.
128
C. Orientation
All newly-hired employees, regardless of classification of rank and
status, must undergo an orientation and training as to the Company’s
mission, vision, policies, rules and regulations as well as duties and
responsibilities.
D. Personnel Records
It is the responsibility of the company to update and keep personnel
records properly. It should contain the following document and records:
•
Personal Information Sheet
•
Resume with 2×2 picture
•
Examination Results
•
Selection interview form/ impressions
•
Employment contract
•
Performance evaluation form
•
SSS, TIN, PAG-IBIG, PHILHEALTH
•
Medical and Drug Test Result
•
Trainings/Seminars attended
•
Commendation
•
Certificate of Employment
129
If there are changes in an employer’s personal data such as
residence address, civil status, dependents, etc., a report should be made
for updating purposes. Withholding information and failure to report will
result in willful breach of trust wherein continuance of service will be
questioned.
Contracts of Employment
A contract of employment is a very important document in a
business. It provides the rights, duties and responsibilities of an employee
and it serves as the agreement between the employee and the company.
Before fully accepted in the company, a newly-hired employee must sign
the contract of employment provided by the company.
Attendance and Punctuality
A. Attendance
Employees who arrived at the official time of work will
receive a right amount of salary.
Employees who do not arrive at their official time onwards
will be treated as late and their salaries will be deducted according
to the time they missed on the work.
130
Employees who forgot to punch their card at the time they
arrived and ended the day without notifying their manager about the
incident, will be treated as AWOL. Any employee who forgot to
punch their punch card must notify the guard immediately, the
guard will then bring the employee and the time card to the
manager and let the employee explain the incident. Based on the
footage recordedon the CCTV camera, the manager will decide
whether to approve the excuse of his or her employees or not.
B. Absences
Every employee shall ask written permissions from its
respective manager before taking the leave of absence.
B.1 Unscheduled Absences
Employees must file an application for absence for at least one (1)
week ahead to its respective manager.
B.2 Unexpected Health problems
If employees incur sickness and cannot report for work, he must
call his manager at least two (2) hours before their duties. If no calls were
received on the day of his or her absence or his or her call came in late,
this will be considered as AWOL. Upon return to work, he must file an
absence slip with a medical certificate attached for signature and approval
of its working manager.
131
B.3 Emergency Leave
If employees must go on emergency leaves, he or she must file an
absence slip immediately. Attached to the absence slip must be
documents justifying his reason for going on emergency leaves.
An employee who is absent from work without a written approval is
subject to penalties.
An employee who is absent without an official leave for five
consecutive days is considered to have abandoned his work and therefore
subject to outright dismissal from the company.
Undertime is allowed on a case-to-case basis and only if it is
approved by the Manager. Undertime hours shall be automatically
deducted from the salary of the employees concerned.
C. Tardiness
It is the policy of the company to discourage tardiness as this
affects the morale of the punctual employees as well as the operations of
the business. Tardiness means coming to work past the required starting
time. It also means failure to go back to the workplace immediately after
break periods. Heavy traffic, oversleeping, personal reasons, etc. do not
constitute justification for late arrivals.
Only three (3) cases of tardiness are allowed within one month. In
excess of this, an employee is subject to disciplinary action. Arrival in the
132
workplace two hours after his or her scheduled time will be sufficient
ground to consider an employee as absent for a half day. Tardiness shall
be chargeable directly against basic pay.
Compensation and Benefits
A. Salaries and Wages
All employees, regular or temporary should receive their
salaries provided on their contract every 15th and 30th day of the
month. All the daily time records should be passed on or before the
cut-off period which is on the 10th and 25th of the month.
Managerial
positions
such
as
Production
and
Store
managers are going to receive above minimum salaries. Minimum
wage earners such as Sales clerk, Cashier, Designer, Security
Guard, Janitor and Driver/Helper will receive an amount of P456.00
a day. Production workers such as finishing carpenters, painter,
technician and dressmaker will require a target quota per day,
depending on the number of finished products produced.
133
ANNUAL COMPENSATION
Table 52. Salary
B. Overtime Pay
The Manager must have released a written approval that an
employee can have its overtime work beyond their shift or even on
rest days due to work loads. Every employee should file their
overtime slips within the pay-period to be compensated. No
overtime slip, no overtime pay policy will be issued in the
establishment.
C. Cancelled Day-off/ Holiday Pay
An employee should be given a twenty four (24) hours of
rest after having a forty (40) hours of work a week. All the regular
holidays must be used by an employee and may serve as their
134
automatic vacations from workloads. The following are the list of
regular holidays in the Philippines with its respective days.
•
New Year’s Day –
January 01
•
Maundy Thursday –
movable date
•
Good Friday –
movable date
•
Araw ng Kagitingan –
April 09
•
Labor Day –
May 01
•
Independence Day –
June 12
•
Ramadan –
Third week of July
•
National Heroes Day –
last Sunday of August
•
Christmas Day –
December 25
•
Rizal Day –
December 30
The following shall be considered as special holidays:
•
All Saints Day –
November 01
•
Last day of the Year –
December 31
Work performed on a regular holiday shall be compensated with an
additional compensation equivalent to 100% of his regular salary. Work
performed on an employee’s rest days or on a special holiday shall be
paid an additional compensation of 30% of his regular salary.
D. 13th Month Pay
135
The 13th month pay should be one twelfth (1/12) of the basic
salary of an employee within a calendar year. It will be given on or
before December 24 of every year.
Table 53. 13th Month Pay
E. Paternity and Maternity Leave
The paternity benefit may be availed of before, during or
after delivery, provided the total number of days does not exceed 7
working days. This is with a full pay to all married men employees
and is only available to first four (4) deliveries of the legitimate
spouse.
A female member of the Social Security System (SSS) who
has paid at least 3 monthly contributions in the twelve-month period
immediately preceding the semester of her childbirth or miscarriage
shall be paid a daily maternity benefit equivalent to 100% of her
average daily salary. The benefit is for 60 days for normal delivery
136
and 78 days for caesarian delivery for the first four deliveries and
miscarriages.
F. SSS/ HDMF/ PHIC Benefits
Benefits under SSS/PHIC/HDMF law shall be granted in
accordance with applicable laws. Implementation of procedures
relative to entitlement of said benefits should be done in
accordance with the regulations to be promulgated by the
management.
SSS CONTRIBUTION TABLE
Table 54. SSS CONTRIBUTION TABLE
PAG-IBIG CONTRIBUTION TABLE
Table 55. PAG-IBIG CONTRIBUTION TABLE
137
Philhealth Contribution Table
Table 56. Philhealth Contribution Table
WHT Contribution
Table 57. WHT Contribution
138
G. Sick and Vacation Leave
All regular employees shall be provided with these two types
of leaves. A sick leave will have twelve (12) days per year for the
first two years of service with additional 1 sick leave every year
starting on 2nd year of service. Maximum total sick leave would be
for 15 days. All unused leave days are convertible to cash in
December of each year.
Vacation leave includes thirteen (13) vacation days, with
additional 1 vacation day every year starting on 2nd year of service
and convertible to cash at the end of each year. Maximum total
vacation leave is 18 days.
139
CHAPTER VI
Financial Study
This chapter contains financial statements and as well as the data
that the company has. It exhibits the expenses of the company which
includes the expenses in the maintenance of equipment of the company,
expenses on the utilities; compensation and benefits given to the
employees; the and the profit that the company will receive in the next five
years.
Objectives
1. To be able to compute the cost of the project.
2. To determine the amount of capital needed in the business.
3. To be able to present the financial capability of the business. To show
projections on the cost and proceeds of the business.
4. To determine the company’s financial performance and financial
positions.
Major Assumptions
140
To be able to come up with the financial report and provide
information to the financial study of the business, the proponents
set the following assumptions:
•
Prices will remain the same within 5 years
•
Salaries expense will be constant for the next 5 years
•
Rent expense will be constant for the next 5 years
•
Advertising expenses, electricity expenses, telecommunications
and expenses, and transportation expenses will increase by 2%
annually.
•
Kitchen expense and office supplies expense will increase 5%
annually.
•
90% of kitchen supplies, sanitation supplies and utilities supplies
will be consumed annually.
•
Depreciation for the furniture and fixtures and equipment is
considered. The asset subject for depreciation is assumed to have
a 5% and 10% salvage value.
•
Permit and licenses expense will increase by 1% annually.
141
Tabe 58. Capital Contributions
Name of Partners
Eradio, Theovannie V.
Labiga, Julie Mae
Lucio, Allan U.
Marco, Rica Angelica S.
Total Contribution
Capital Contributions
P1, 250, 000.00
1, 250, 000.00
1,250, 000.00
1, 250, 000.00
P5, 000, 000.00
The contribution will be coming from the personal savings of each
partner.
142
Evening Den Annual Project Cost
1st Year Operation
Table 59. Initial Capital Investment
143
Current Assets
Office Supplies
Kitchen Supplies
Sanitary Supplies
Total Current Assets
Non-Current Assets
Office Equipment
Furniture and fixtures
Kitchen Equipment
Total Non-Current Asset:
TOTAL ASSET:
P30, 159.96
52, 400.04
112, 200.00
P194, 760.00
P95, 960.00
77, 850.00
12, 500.00
186, 310.00
P381, 070.00
Pre Operating Expense
Office Renovation
Permit and Licensing
200,000.00
29, 264.00
P229, 264.00
Working Capital
Salaries Expense
SSS Remittance
Philhealth Remittance
Pag ibig Remittance
Withholding Tax
13th Month Pay
Advertising Expense
Utilities Expense
Rental Expense
Repairs and Maintenance
Vat Expense
1,503,974.16
164,760.00
36, 000.00
14, 400.00
27, 945.35
84, 743.88
30, 000.00
460, 123.20
1, 800, 000.00
10, 000.00
216, 000.00
P4, 347, 946.59
Total Project Cost
Initial Working Capital
P4, 958, 280.59
P5, 000, 000.00
144
E-DEN
Monthly Income
Statement
As of December 31,
2018
Table 60. Monthly
Income Statement
E-
DEN
Projected Income Statement
As of December 31, 2018-2022
Table 61. Projected Income Statement
145
E-DEN
Projected Cashflow Statement
As of December 31, 2018-2022
146
Table: 62. Projected Cashflow Statement
E-DEN
Projected Statement of Changes Partner’s Equity
As of December 31, 2018-2022
147
Table: 63. Projected Statement of Changes Partner’s Equity
EDEN
Projected Statement of Financial Position
As of December 31, 2018-2022
Table: 64. Projected Statement of Financial Position
148
Financial Ratio
A. Total Asset Turnover
149
The total asset turnover represents the amount of revenue
generated by a company as a result of its assets on hand. The equation is
a basic formula for measuring how effectively a company is operating.
Table 65. Total Asset Turnover
B. Profit Margin Ratio
Table 66. Profit Margin Ratio
C. Operating Expense to Service Revenue
150
Table 67. Operating Expense to Service Revenue
D. Return on Equity
Table 68. Return on Equity
CHAPTER VII
151
SOCIO-ECONOMIC STUDY
The socio-economic impact of this study will clearly state its
relevance to the external aspect of the business.
Objectives:
a) To determine the contributions of the business to the Philippine
economy,
b) To describe the benefits of the business to its community,
c) To ensure the active participation in the maintenance of cleanliness in
the environment.
Socio-Economic Contributions
A.1. Contribution to the Philippine Economy
Every business establishment will be of great help for the growth
and development of the Philippine economy. This will only be possible if
every firm will be responsible enough to perform their duties and
obligations to their customers, community and of course to the
government.
A.2. Employment Generation
152
E-den: All-Around Hub will not only help in the circulation of money
but also help to strengthen the Philippine economy by generating jobs for
the Filipino people. The business will provide job opportunities to many
individuals. Every society wants all its qualified members to be gainfully
employed. This will help to lessen the unemployment rate and crime rate
in the Philippines.
The firm will employ qualified and skilled workers in order to fulfill
their work tasks accordingly. Workers will be paid with their rightful salary
and benefits from the firm. The more communities having this kind of
establishment, the more job opportunities there will be for the Filipino
people.
A.3. Social Desirability
Every business desires to help and satisfy their customers by giving
them the services they want according to what they expect. E-den: AllAround Hub aims to help not only the students but also the young
marketing professionals and their assigned projects, theses, and tasks
and at same time giving them leisure and entertainment after their work.
The firm will cater the needs of their customers.
This establishment will be a great help to customers who are in
need of a place to stay. During late nights, most students and
153
professionals are doubtful if there is a place where they can do their
projects, appointments, and fulfill other tasks. Building this establishment
is indeed useful to these people.
154
BIBLIOGRAPHY
•
Mike Frialde ( 2015, September 21) Taguig Ranks 1st in 2015
National Achievement Test
http://www.philstar.com/campus/2015/09/21/1502387/taguig-ranksfirst-2015-national-achievement-test-metro-manila
•
Phil health (2014) Payment And Reporting Procedures
https://www.philhealth.gov.ph/partners/employers/pay_procedures.
html
•
Victorino Abrugar (2011, April 26) How to compute SSS
Contributions
http://businesstips.ph/how-to-compute-sss-contributions-in-thephilippines/
155
Appendices
Questionnaire
Good Day!
We are students from the Polytechnic University of the Philippines – Taguig
Branch, taking up Bachelor of Science in Business Administration Major in Marketing
Management 4-1. We are currently working on our feasibility study entitled E-DEN: AllAround Hub as a partial fulfillment to the requirements of our subject in Feasibility
Studies. Rest assured that the information will be treated with confidentiality.
Name: (optional)_____________
Gender
Male
Female
Age
Below 18 years old
18-25 years old
26-33 years old
34-50 years old
Occupation:
Student
Professional
Allowance / Income
Below P10, 000
P10, 001 – P20, 000
P20, 001 – P30, 000
P30 001 – P40, 000
P40, 001 – P50, 000
P50,001 and above
1. 1. How do you find an establishment/place dedicated for studying, hanging
out, working out and playing games.
Very Useful
Useful
Not Useful
2. How often do you go to an establishment to study/hang out/workout/play
games?
1-2 times a week
3-4 times a week
More than 5 times a week
3. When considering an all-around establishment (meant for studying, working
out, playing games) which one do you think is important?
156
Price
Security
Service
Ambience & Int. Design
Food and Drinks
Location
Wifi Connection
4. How much are you willing to spend to avail a membership in this type of
establishment?
P500-750
P751-1, 000
More than 1, 000
5. Where you would like the E-DEN: All-around Hub is located?
Bonifacio High Street
Vista Mall (Ususan)
Arca South
Mckinley Hills
6. Do you like to experience the following services:
YES
NO
Wi-fi Connection
Printing Services
Shower Services
Mini Gym
Meeting Room Rentals
Locker Services
Gaming Room
Free Use of Computers
Library Section
Free Sockets for Gadgets
7. How would you like to be informed if the business is established?
Leaflet/brochure
Social media
Website
Poster
Others: ___________
8. If readily available, would you patronize the E-DEN: All-Around Hub?
Yes
No
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