Mod 6 leadership assignment
Unfortunately, conflict is common in many workplaces, and nurses are not exempt. The ability
to manage conflict in each unit is essential to minimize any consequences that may arise.
Effective leaders do not ignore emotions or mismanage feelings in the workplace (Weiss &
Tappen, 2019).
Using the problem-solving process when conflict arises between staff members allows a
solution that is acceptable for everyone involved while enabling each individual to integrate the
other’s impression into their own. Begin the problem-solving process by identifying the issue
and encouraging collaboration and compromise; both parties are interested in a solution and
neither gain nor lose. Next, work through all generated solutions with both parties and choose
the solution that best suits both parties by negotiation and conciliation. Lastly, implement that
solution, and continue to evaluate the situation (Huber, 2018) (Weiss & Tappen, 2019).
Before initiating resolution, as a nursing leader, consider one’s attitude and knowledge of the
conflict by exhibiting positivity and understanding of both stances. Proper communication
techniques in a combination of adequate knowledge are critical to efficiently solving issues.
When documenting the scenario, focus on each nurse’s manners rather than personality or
background (Ramsay, 2001). Staying neutral, professional, and nonjudgmental is a basis of a
leadership role.
Additionally, in the case of an unresolvable issue, reaching for assistance from those in higher
authority or an outside perspective could be beneficial for mediation and arbitration purposes.
Additionally, allowing employees the benefit of a Nurse Advocate could help ensure continuous
job satisfaction and retention.
References:
Ramsay, M. A. (2001). Conflict in the health care workplace. Baylor University Medical Center.
Weiss, S.A. & Tappen, R.M. (2019). Essentials of Nursing Leadership & Management (7th
Ed.). F.A. Davis
Huber, D. (2018). Leadership & Nursing Care Management. St. Louis, MO: Elsevier.
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