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Appendices
Appendix A: Literature Review Table
Authors
Context
Methods
Discipline
Key Empirical
Contribution
Adim, C. V.,
Technological
Online
Finance and
Technology adoption
Amadi, A.F.S., &
adoption and
literature
Management
was a remedy post-
Konya, K. T.
innovation in Hotels
review
pandemic owing to its
(2020).
accelerated influence on
service delivery while
ensuring social
distancing and hygiene,
unlike when humans are
involved.
Arabadzhyan, A.,
Prices of hotels and
Figini, P., &
risk premium
Case study
Tourism
Hotel prices
Research
significantly rose amid
Zirulia, L.
the COVID-19
(2021).
pandemic due to the
modifications and high
maintenance costs.
Baum, T. & Hai,
COVID-19 Impact on
T.N. (2020).
Hotels
Online review
Hospitality
COVID-19 greatly
management
impacted the tourism
industry, tourism and
human rights by
affecting the occupancy
levels in the hotel and
international travel
schedules
Breier, M.,
Business innovation
Kallmuenzer, A.,
role on hospitality
Clauss, T., Gast,
industry during the
the tourism industry,
J., Kraus, S., &
pandemic
such as the employment
Case study
Hospitality
Innovative business
management
strategies can reform
Tiberius, V.
of technology and
(2021).
adopting certain
measures.
Bhuiyan, M. A.
Sustainable tourism
H., Hassan, S.,
in the pandemic
Online Review
Hospitality
Tourism can be
management
developed to sustain the
Darda, M. A., &
pandemic’s impacts due
Habib, M. W.
to the pandemic’s
(2020).
effects on the industry.
Brouder
Tourism
P.(2020).
Online review
Tourism and
The COVID-19
transformation amid
Environ
pandemic greatly
COVID-19 pandemic
ment
impacted tourism in that
travel and
accommodation was
affected.
Cendyn, A.
Heotel revovery
(2020).
stratgeies
Online review
Topurim anf
Several strategies,
Hospitality
including technology
adoption, could result in
hotel recovery.
Authors
Context
Methods
Discipline
Key Empirical
Contribution
Chaturvedi, A.
Effects of the
Online review
Hospitality
The pandemic greatly
(2020)
pandemic on hotel
impacted hotels’
workers
financial capacity
causing pay cuts due to
low occupancy and
high maintenance costs.
China Hospitality
Impact of the
Association
pandemic on lodging
Online review
Hospitality and
The pandemic greatly
tourism
impacted hotels’
(2020).
financial capacity and
the lodging industry
due to low occupancy
and hospital visits.
Dai, J. (2020).
China investment in
Online review
the hotel industry
Hospitality and
China has invested
tourism
greatly in the Hotel
industry, with much of
the capital investment
directed towards hotel
innovation.
Demir, M.,
Impact of the
Qualitative
Tourism,
The impact of the
Demir, Ş. Ş.,
pandemic on hotels
study Interviews
research and
pandemic on hotels was
theory
immense in that
Dalgiç, A., &
Ergen, F. D.
occupancy rates and
(2021).
hotel accommodation
rates decreased.
Denizci Guillet,
Revenue
Semi-structured
Hospitality
Revenue management
B., & Chu, A. M.
management of
interviews
Management
ranged from pricing
C. (2021).
hotels during
strategies to modelling
COVID-19 and
demand.
emic
Authors
Context
Methods
Discipline
Key Empirical
Contribution
Crawford, M. A.
China’s hotel
(2021).
development
Review
Hospitality
Management strategies
to increase revenue are
diverse post-pandemic,
which ensures a greater
recovery of the
industry.
Enger, W., Saxon,
Chian travel restart
S., Suo, P., & Yu,
post COVID-19
J. (2020).
pandemic
Online review
Logoists and
The travel restart can
Inftrstrusture
result in a major boost
to the tourism industry
due to enhanced hotel
visits and tourism
attractions.
Gallen S. AIEST
Tourism business
(2020).
responses postpandemic
Online review
Tourism and
Businesses responded
economics
by putting measures to
restore the industry,
such as improving
assets and
accommodating new
COVID-19 measures to
suit customers’
interests.
Gandhi, A., &
Hospitality based
Dube, L.. (2021).
high technology
Online review
Hospitality
The high technology-
management
based hospitality sector
resilience
recovered based on
system convergence.
Garcia, I. (2020).
New hotel Cleaning
Review
Hospitality
Protocols
New cleaning protocols
have been enacted to
manage the pandemic,
such as the use of
robotics and high-level
disinfection.
Goh, E., & Baum,
Interception of jobs
T. (2021).
during the COVID-
Online review
Hospitality
Many jobs were
Management
intercepted amid the
19 pandemic
COVID-19 pandemic
due to high
maintenance costs and
low hotel visits.
Gil A., M.J.,
Cessation of Luxury
&Yan W. (2013).
hotels
Review
Hospitality and
Luxury hotels ceased
Tourism
pose pandemic owing
to the negative impact
of the pandemic.
Gössling, S.,
Global tourism
Review
Tourism
Global tourism changed
Scott, D., & Hall,
change post-
post-pandemic in that
C. M. (2020).
pandemic
travel rates and
accommodation was
impacted.
Authors
Context
Methods
Discipline
Key Empirical
Contribution
Goh, E.andBaum,
Jobs and hotel
T.(2021).
management in
Interview
Hospitality and
Jobs in hotels reduced
tourism
in pandemic due to lay
pandemic
Gursoy, D., &
Current hospitality
Chi, C. G. (2020).
situations
off and pay cuts
Online review
Hospitality and
The hospitality industry
tourism
experienced major
changes post-pandemic,
such as introducing
new measures to curb
the virus.
Hadi D. M.,
Tourism fils’s
Case study
Tourism
Katircioglu S., &
vulnerability to
was affected by
Adaoglu C.
terrorist attacks
terrorism, which
(2020).
The tourism industry
greatly impacted hotel
visits.
Hale, T., A.
Government
Petherick, T.
responses variations
Phillips, and S.
towards COVID-19
Webster. (2020).
Online review
Hospitality and
Several governments
Management
showed varied
responses towards the
pandemic, with some
heavy posing
restrictions while other
posing minor
restrictions.
Hao, F., Xiao, Q.,
China’s hotel
& Chon, K.
industry
Review
Hospitality and
Changes occurred in
tourism
China’s hotel industry
(2020).
post-pandemic.
Horwath HTL.
Pandemic impact on
(2021).
hotels
Online review
Hospitality and
The pandemic affected
tourism
the hotel sector
significantly by
affecting hotel
attendance alongside
measures to be enacted
to curb the virus.
Hu, X., Ma, X.,
Pandemic impact on
Ren, L.,& Chen,
hotels
Review
Hospitality and
The pandemic affected
tourism
the hotel sector
P.(2021).
significantly buy
affecting the tourism
industry and travel
rates.
Authors
Context
Methods
Discipline
Key Empirical
Contribution
Hu, X., Flahault,
Pandemic impact
A., Temerev, A.,
and Chinese
& Rozanova, L.
government’s role
Online review
Hospitality and
Pandemic had a great
tourism
impact and Chinese
government’s took a
(2021).
major role
Inoue, A.,
Pandemic impact on
Kawakami, N.,
hotels and jobs
Interview
Hospitality and
Pandemic had an
tourism
impact on hotels and
Eguchi, H.,
jobs owing to the
Tsutsumi, A.
introduction of
(2018).
restrictions.
Jiang, Y., Wen, J.
Pandemic impact on
(2020).
hotels
Online review
Hospitality and
Pandemic had an
tourism
impact on hotels and
jobs due to lay off and
pay cuts.
Jones, P., &
Pandemic impact on
Comfort, D.
hotels
Review
Hospitality and
Pandemic impacted
tourism
hotels and jobs due to
(2020).
new measures that had
to be put in place.
Authors
Context
Methods
Discipline
Key Empirical
Contribution
Jung, H. S., Jung,
The effects of job
Y. S., Yoon, H.
insecurity on the job
H. (2021).
engagement
Kaushal, V.,
Pandemic impact on
Srivastava, S.
hotels
Online review
Hospitality and
Pandemic had an
tourism
impact on job security
due to layoffs.
Interview
Hospitality and
Pandemic had an
tourism
impact on hotels,
(2021).
particularly from the
Indian perspective, a
need for innovation.
Khan, K.I. Niazi,
Pandemic impacted
Survey
Hospitality and
Pandemic had an
A. Nasir, A.
the hospitality
Hussain, M. and
industry.
tourism
impact on hotels and
jobs, causing a need for
Khan, M.I (2021).
innovation
Kilgore, T.
Pandemic impact on
(2020).
hotels and jobs
Online review
Hospitality and
Pandemic had an
tourism
impact on hotels and
jobs
Kizys R.,
Gpoveernemnst role
Online review
Tzouvanas P., &
in restrictions during
Donadelli M.
COVID-19
affected Internation
(2020).
pandmeic
stock markets.
Krishnan, V.,
COVID-19 effect on
Mann, R.,
the hospitality and
Seitzman, N., &
tourism industry
sector to an extent
Wittkamp, N.
sector.
where new measures
Online review
Tourism and
Government
Hospitality
restrictions heavily
Hospitality and
Pandemic affected the
tourism
hospitality and tourism
(2020).
had to be introduced to
recover the industry.
Authors
Context
Methods
Discipline
Key Empirical
Contribution
Kolb, S. M.
Grounded theory and Online review
Education
Grounded theory and
(2012).
constant
resrecah and
constant comparative
comparative method
plicy studies
methods were effective
for educators
for educators.
Lai, I. K. W., &
Importance of
Experimental
Tourism
APA framework is vital
Hitchcock, M.
performance tourism
surveys
management
for tourism analysis
(2015).
analysis
Lai, I. K. W., &
Pandemic impact on
Follow up in-
Hospitality
Hotels tended to
Wong, J. W. C.
hotels
person
management
employe forced labour
(2020).
interviews
into unpaid vacations
Liu, C. & Hung,
Preference for
A multilevel
Hospitality
Hotels prefferd serevice
K. (2021).
service technology
study involving
management
tehcbology over huam
versus human staff
Interviews
Context
Methods
Authors
staff
Discipline
Key Empirical
Contribution
Milovanović, V.
Pandemic impact on
(2021).
hotels
Online review
Tourism
Pandemic had an
impact on hotels and
jobs, with technology
paving ways for
recovery.
OECD. (2020).
Rebuilding tourism
Online review
for the future
Hospitality and
Rebuilding teh tourism
tourism
industry following the
following COVID-
pandemic requires
19 policies, recovery
resilience and
and responses
sustainability for the
future of the industry.
Pappas, N.,
Decision making
Comparative
Hospitality
The pandemic changed
Glyptou, K.
towards
analysis study
management
individuals
(2021).
accommodation
accommodation
during COVID-19 in
decision making, with
Greece
most people inclining
towards house based
accommodation.
Authors
Context
Methods
Discipline
Key Empirical
Contribution
Pillai, S. G.,
Redefining hotel
Case study
Hospitality
Hospitality technology-
management
enhanced hygiene and
Haldorai, K., Seo,
operations during the
W. S., & Kim, W.
COVID-19
hotel operations during
G. (2021).
pandemic
the pandemic
Polemis, M. L.
Pandemic impact on
Differences in
Hospitality and
National lockdown
(2021).
hotel performance
differences
tourism
mitigated hotel
methodology
PwC Advisory.
Responding to
Survey
performance
Hospitality
Responses to COVID-
COVID-19
19 posed restrictions
pandemic
towards the hotel
industry
Rawal, Y. S., Pal,
Hote industry
S., Bagchi, P., &
sirtuaion amod
Dani, R. (2020).
COVID-19
help tor review the
pandemic
hotel industry.
Ru H., Yang E.,
Global sto k maekrts
& Zou K . (2020)
and COVID-19
Interview
Onlinr review
Biosisnce and
Technology such as
Biotehcnology
Artificial industry can
Hospitality
COVID-19 impacted
the stock markets and
hotel industry
Authors
Context
Methods
Discipline
Key Empirical
Contribution
Sarwari, S., Huq,
The manner in
Secondary
Hospitality
Luxury hotels employ
S., & Minar, T.
which the luxury
research
management
technology as a means
A. (2020).
industry deals with
methodology
of dealing with the
the coronavirus
involving
COVID-`9 pandemic.
pandemic
Online review
Schaffer, S.
Distressed hotels and Online review
Hospitality and
Distressed luxury
(2020).
the rising investment
tourism
hotels could rise
and analysis
drastically based on
new strategies to cope
up with the COVID-19
pandemic.
Sharma, A., Shin,
Performance and
H., Santa-María,
innovation during
M. J., & Nicolau,
COVID-19
Online review
T
Innovation of hotels
tourism
research
improves their
J. L. (2021).
performance during the
pandemic
Shin, H., & Kang,
Reduction of health
Experimental
Hospitality
Technology innovation,
J. (2020).
risks to attract
study
management
hygiene and social
customers in hotels
distancing improved
customer attraction to
hotels
Authors
Context
Methods
Discipline
Key Empirical
Contribution
Shin, H., Sharma,
Hotel CSR impact
A., Nicolau, J. L.,
on hotel
& Kang, J.
performance and
(2021).
booking behaviour
Sigala, M. (2020).
Impacts of resetting
Experimental
Tourism
Good strategic
studies
management
philanthropy improved
hotel performance.
Online review
Business
Rwessting and
and advancing
research
advanaing resrech
research in tourism
improves tousis duign
during the pandemic
the COVID-19
pandemic
Singh, V. (2020).
Hotel marketing
Online review
strategies during
Hospitality and
Hotels could be
tourism
marketed using
COVID-19 in New
technological
Delhi
advancements to boots
their performance postpandemic
STR. (2021).
Hotel performance
Online review
following the
Hospitality
Hotel performance
management
increased in mainland
pandemic in China
China after the
pandemic
Tellingly, S . (202
Impact COVID-19
Semi-structured
Tourism and
Companies didn’t face
1 ).
on supply chains
interviews
Geosites
challenges when
supplying food
Authors
Context
Methods
Discipline
Key Empirical
Contribution
Teng, X., Teng,
Corporate Social
Online review
Public health
Cooperate social
Y.-M., Wu, K.-S.,
Responsibility in
responsibility plays a
& Chang, B.-G.
public helath dueign
vital role in workers
(2021).
coronavisu
health in hotels
pandemic
Tussyadiah, L.
Technology in
Online review
Tpurism
Technology and
(2020).
hotels, including
resrecsash
artificial intelligence
automation and
improve hotels
artificial intelligence
operations post-
and its effect on
pandemic
tourism
UNWTO. (2020).
Tourism state post-
Online review
pandemic due to
Hospitality and
Tourism declined
tourism
significantly post-
falling in tourism
pandemic by 60-80% in
numbers
2020
Valle A.S.D.
The tourism industry
(2020).
and COVID-19
Online review
Hopsditalyu
COVID-19 caused a
amangemet
major shift in the
impact proposals
tourism industry
operation, causing
losses
Yang, F. X., Li,
China luxury hotels
Analysis of
Hospitality
Taste and brand
X., Lau, V. M.-
and 020 food
customer
management
credibility were latent
C., & Zhu, V. Z.
delivery platforms
reviews
(2021).
during the pandemic
platform integration
crisis
during the pandemic
Authors
Context
Methods
factors due to 020
Discipline
Key Empirical
Contribution
Wang, H.J., Lu,
Job perfomnace and
2-wave data
Applied
Employees received a
C.Q., Siu, O.l.
job inesucurity
Interview
psychology
low level of
(2015).
Wong, A.K.F.,
organisational justice.
Impact COVID-19
Qauantitivatiev
Hospitality
Findings revealed key
Kim, S., Kim, J.,
on hotel employee
paired t-test and
Han, H. (2021).
stress
structural
in hotels amid COVID-
equations
pandemic
WTO. (2020).
Wu, W (2020).
Trade set and
Case analysis
management
Hospitality
Trade plunged during
COVID-19 effects
the COVID-19
on the global
pandemic upending the
economy
global economy
Hotel large scale
Online review
brand output post-
Hospitality
Brand output post-
management
pandemic increased in
pandemic
Zemke, D., Neal,
Hotel cleanness
J., Shoemaker, S.
importance amid the
and Kirsch, K.
pandemic
large scale hotels.
Online review
Hospitality
Level of hotel
management
cleanliness and
disinfection as key to
(2015).
Authors
stressors to employees
customer attraction
Context
Methods
Discipline
Key Empirical
Contribution
Zeng, Z., Chen, P. Robotics adoption
Survey
Tourism
High technology
geographies
utilisation such as
J., & Lew, A. A.
by hotels during the
(2020).
COVID-19
robotics increased post-
pandemic
pandemic improving
performance.
Zhang, C., Cui,
Chinas response to
R., Xu, C., &
pandemic and
Wang, J. (2020).
impact of the
pandemic on the
Online review
Hospitality and
The pandemic affected
tourism
hotel performance in
China.
hotel industry
Zhang, M., Geng,
Accommodation
R., Huang, Y.,
hosts in China in
Ren, S. (2021).
response to the
Multi case study
Hospitality
COVID-19 was found
management
to be an accelerator of
the PSP industry.
pandemic
Zhang, J., Xie, C., Chinas response to
Wang, J.,
Interviews
pandemic
Hospitality
The government took a
management
major role in mitigating
Morrison, A. and
the pandemic to save
Coca-Stefaniak,
the hotel industry.
A. (2020).
Authors
Context
Methods
Discipline
Key Empirical
Contribution
Zhao, Y., Cheng,
Chinas public
Sina Micoblog
Medical
Social media can be a
S., Yu, X., & Xu,
attention to tghe
Hot sesrch
Internet
measure of public
resrecach
attention towards
H. (2020).
COVID-19
pandmeic
public health
emergencies.
…