Result 06 05 2022 19 58 49
openness and trust
Since its inception, Uber has been aware that it must overcome the inherent apprehension consumers have when
getting into an unmarked vehicle with a complete stranger. As a result, the company now sees this as a
competitive advantage. Byrne explains that “we’re attempting to overcome the trust disadvantage through
collaborating.” “We also value the input we get and consider it highly,” said the company.
As its reputation grows, so does Uber’s ability to create trust with its customers. Vehicles must be of the highest
quality and verified safe in order to operate for the organization.
Uber drivers are included in the transparency. Focusing on rider experience for three or four years was followed
by an effort to get drivers more involved in the platform. Many former taxi drivers who were dissatisfied with
the way routes and rides were allocated by the industry’s dispatchers have switched to Uber, according to Byrne.
Critics have been silenced by increased commission rates and other perks, which have helped maintain a steady
supply of drivers. There has been an app for drivers in the UK since 2018. It helps Uber drivers keep track of
their earnings, calculate driving times, and avoid speeding.
Additionally, the firm has set up panels for drivers to voice their complaints to the corporation, in order to keep
the lines of communication open.