Rraftaar gurpreet check in spirit

Arriving standards
Guest: Hello mam, I want to book a room in your hotel.
Receptionist: Ok what type of room do you want?
Guest: I want to book a double room for 4 to 5 days as I am coming here to enjoy my solo trip. I
had seen this hotel review online and the reviews are really good that is why I thought to stay in
your hotel and last month my friend also visited this hotel and he said that this hotel provides very
good services.
Receptionist: Yes you are absolutely true we provide you with world-class services and you never
get disappointed with our services. Because the motive of this hotel is to fill the guest with
happiness and make their trip memorable.
Guest: ok that’s good. Please provide me with the best room in your hotel.
Receptionist: Ok sir let me check which room is available. Please wait 5 minutes.
Guest: Ok I will wait.
Receptionist: Sir I have checked the status of the available room. We have 3 rooms for you .1 room
is available on the ground floor in this room one single bed and one single sofa is the available and
late bath. With this room, morning breakfast and evening snacks are included. And the second
room is available on the first floor and that room is a deluxe room in this room you have a double
bed with TV sofa and table and with a Jacuzzi and with this room only morning breakfast is
included. And the third room we have is on the second floor and in this room one double bed with
TV and couch one table with bath tab and morning breakfast. So sir you will tell me which room
you want.
Guest: ok but I want to know the price of the room also.
Receptionist: Ok sir I will let you know the price of the rooms. The room on the ground floor is
25$ per day. And Room on the first floor has charged 30$ per day and the room which is present
on the second floor has 28$ per day.
Guest: Ok I want to book the first-floor room.
Receptionist: Ok sir I will book that room for you. Sir, please wait for 2 minutes after 2 minutes
you will check into your room.
Guest: Ok I will wait.
Receptionist: Ok sir I will drop you to the room.
Guest: Ok thank you so much
Receptionist: This is the keys to your room and if you need anything then please call us.
Guest- No, if I am obliged to provide any further support in the future, I will inform you of this
Receptionist: No, if I am obliged to provide any further support in the future, I will inform you of
this Thank you very much, sir. Okay, but how will you purchase the hotel? Kindly let us know
since we have the ability to accept card payment payments. As adequate compensation must be
obtained since it will contain miscellaneous charges, which are the costs of things and solutions
that are not included in the main section of the bill. A bank account must be provided to cover
incidental expenses,
which would include accommodation or phone conversations.
Reimbursement for supplementary and lodging costs is made at the time of check-out. You won’t
have to pay anything more because the tax would be included in the room prices.
Guest- Okay, I’m going to make the payment.
Receptionist- Alright, sir, here is another payment card terminal, which you may use to do.
Guest- Thank you, ma’am I have done the payment of the $30.
Receptionist- Thank you very much, sir.
Guest- Could you kindly help me with my hand baggage?
Receptionist- All right, sir. And all of the baggage makes it to room 105.
Guest- Appreciate you everyone for all of your invaluable support.
Departure Standard
Guest: Hello good morning mam.
Receptionist: Good morning sir, how may I help you?
Guest: I want to depart from the hotel as I had completed my 4 days in your hotel.
Receptionist: Ok sir you have to complete some formality before departure.
Guest: ok
Receptionist: Sir you had come in our hotel on 1 February 2022 to 4 February 2022 and your name
is Mr. William.
Guest: Yes
Receptionist: Ok you have charged half money on the first day of check in and rest money you
have to pay now.
Guest: Yes in know, will you please tell me how money I have to pay now.
Receptionist: Yes off course I will tell you. You have to pay 90$ now because as you have to paid
only 1 day amount and rest you have to pay now.
Guest: Ok. I will pay through a Paytm please provide me a scanner.
Receptionist: Yes sir please take this scanner from here.
Guest: Ok thank you so much
Receptionist: Welcome sir.
Guest: Please check the payment because payment is done by me.
Receptionist: Yes sir I receive your payment.
Guest: Can I depart now.
Receptionist: Yes sir you may but please before departure you have to fill out the feedback form.
Guest: Ok I will fill out the form.
Receptionist: thank you so much, sir. How was your experience in our hotel?
Guest: It’s a great experience to stay in your hotel.
Reservation Criteria
Receptionist- Sir, good morning. How can I assist you?
Guest- I’d want to rent a hotel for three days because I’ll be around business, therefore I’ll need
your assistance in finding the greatest accommodation that you have available.
Receptionist- Okay, sir, can I have your identification so that I can reserve your room?
Guest- Okay, my supervisor and Mentor, and I’ve been asked to reserve a single room because I’ll
be staying in your hotel alone. As I will be arriving on the 1st of Feb, I would really want to register
from either the 1st to the 4th of February.
Receptionist- All right, just let me get if there were any other openings to reserve the room.
Receptionist- Yes, the space is equipped for booking. Okay, please do let us know what type of
needs you have in terms of the bedroom. Are users looking for a sole-occupancy unit, what other
amenities are you looking for?
Guest: Yes, I want a single room with all of the greatest amenities that our hotel has so that I may
have complete satisfaction at your hotel.
Receptionist- Okay, sir, the pricing structure for your sole –sole-occupancy for three days would
include $ 50, which will cover all expenses.
Guest- All right, that’s alright. What services and accommodations are included among the fees,
as well as the room?
Receptionist- There will also be auto parking, a pool house, 24-hour surveillance cameras, and free
WiFi. This will be a smoke-free environment.
Receptionist- you must successfully complete form, which includes your name, email address, and
contact information, in order for us to make you booking.
Guest- Sure, go ahead.
Receptionist- You must send and receive money since it is the only means of payment we provide.
Guest- Excuse me, ma’am. (The payment was made by the guest.)
Receptionist- Okay, thank you very much. We have accepted the money, and there is a verification
information that was produced and sent to your phone number. You must provide this when you
arrive at the hotel.
Guest- Excuse me, ma’am.
Receptionist- Okay, sir, thanks you very lot. Is there anything else for which you’ve been asked
Guest- Thank you so much, ma’am.

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